Author Topic: Game crashing problem: Version 2.31 Patch 2  (Read 508 times)

Offline rstel01

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Game crashing problem: Version 2.31 Patch 2
« on: August 08, 2013, 11:33:47 PM »
Skuzzy,

As from the prior thread in bugs, there was no change in attempting what you had suggested.

I am looking in the "problem reports" section and I have 20 crashes starting on 8/8. I had no issue until this update. I played Monday night with no issue, then left for business not returning until Thursday afternoon. I logged in, where it prompted me for the update. After installing the update, all game play has ceased. It will open fine however, when getting into the tower it crashes. The time of until this crash is a roughly 3-6 seconds, I can note everything will load except for the "runway" box will will only load about 1/8 of the grayish button area (the rest will be white) before the entire game crashes out and i get the "stopped responding" warning.

The reports will be as such

Problem signature
Problem Event Name:   APPCRASH
Application Name:   aceshigh.exe
Application Version:   0.0.0.0
Application Timestamp:   52027c0a
Fault Module Name:   aceshigh.exe
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   52027c0a
Exception Code:   c0000005
Exception Offset:   001a0ad0
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   fd00
Additional Information 2:   ea6f5fe8924aaa756324d57f87834 160
Additional Information 3:   fd00
Additional Information 4:   ea6f5fe8924aaa756324d57f87834 160

Problem signature
Problem Event Name:   APPCRASH
Application Name:   aceshigh.exe
Application Version:   0.0.0.0
Application Timestamp:   52027c0a
Fault Module Name:   StackHash_e52f
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   00000000
Exception Code:   c0000005
Exception Offset:   00000000
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   e52f
Additional Information 2:   e98dfca8bcf81bc1740adb135579a d53
Additional Information 3:   860f
Additional Information 4:   6eabdd9e0dc94904be3b39a1c0583 635

Problem signature
Problem Event Name:   APPCRASH
Application Name:   aceshigh.exe
Application Version:   0.0.0.0
Application Timestamp:   52027c0a
Fault Module Name:   StackHash_e52f
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   00000000
Exception Code:   c0000005
Exception Offset:   b006ac00
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   e52f
Additional Information 2:   e98dfca8bcf81bc1740adb135579a d53
Additional Information 3:   860f
Additional Information 4:   6eabdd9e0dc94904be3b39a1c0583 635

Problem signature
Problem Event Name:   APPCRASH
Application Name:   aceshigh.exe
Application Version:   0.0.0.0
Application Timestamp:   52027c0a
Fault Module Name:   StackHash_e52f
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   00000000
Exception Code:   c0000005
Exception Offset:   b39fbab3
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   e52f
Additional Information 2:   e98dfca8bcf81bc1740adb135579a d53
Additional Information 3:   860f
Additional Information 4:   6eabdd9e0dc94904be3b39a1c0583 635    

And on and on and on,

Offline has no issue at all.

I did load a new copy onto my laptop (Win 7 vs the machine that is crashing which is Vista) and was able to get into the arenas on the laptop without issue. However, that is not a solution

I'm not a IT or Computer guy by any stretch of the imagination but, this is very similar to the issues that I had when that other update came out a few years ago where a good deal of machines had problems.

The desktop I use to play is a 2.50 ghz AMD 7550 dual core processor with 3GB of Ram and at 32 bit O/S. The Video Card is a NVIDA GeForce 8600 GT. Otherwise again, until this patch I had no issues to speak of. I also run no anti-virus or other odd background process. I also attempted to run the game with the Game booster but, there was alos no change in the crash.

Your assistance would be appreciated,  

« Last Edit: August 09, 2013, 09:47:12 AM by Skuzzy »

Offline Skuzzy

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Re: Still dead after new patch
« Reply #1 on: August 09, 2013, 06:25:47 AM »
I need to see a DXDIAG output.

Did you rename the Aces High folder BEFORE installing a fresh copy of the game?  Installing a fresh copy over the top of the existing one will not test what I was looking for and will certainly not address the problem, if that is the cause.

Check the game "Video Settings" as well.  Make sure the "Maximum Texture Size" is set to 1024, or less for that video card and anti-aliasing is set to none.

Yes, there very well could be another bug which impacts some other players.  I am trying to find out what it could be.  The fact you can play offline and not online says it is either a resource issue, of some type, or there is some type of security software messing with us which we happened to trigger for this update (data patterns change with every update).
« Last Edit: August 09, 2013, 09:46:32 AM by Skuzzy »
Roy "Skuzzy" Neese
support@hitechcreations.com

Offline rstel01

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Re: Game crashing problem: Version 2.31 Patch 2
« Reply #2 on: August 11, 2013, 02:26:20 PM »
I'm good now, I had to dump everything and start fresh.

Something was or is corrupted in the settings files. When I imported the setting files into the new program (renaming the original AH) the problem would follow it to the new copy.


Offline Skuzzy

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Re: Game crashing problem: Version 2.31 Patch 2
« Reply #3 on: August 12, 2013, 06:40:18 AM »
I'm good now, I had to dump everything and start fresh.

Something was or is corrupted in the settings files. When I imported the setting files into the new program (renaming the original AH) the problem would follow it to the new copy.

Do you happen to have that old folder?  I would really like to get my hands on it to see what was causing the crash.
Roy "Skuzzy" Neese
support@hitechcreations.com