The reason are fairly straight forward.
1. First, describing what we do to prevent hacking only helps those who wish to cheat.
2. We can not really talk publicly about any one person we banned or what they did ..... It's a company privacy issue with the customers.
3. We DO look into every complainant people send to us along with lots of other stuff which only we know about.
4. Of all the complaints and films we review I think I can count on 1 hand the number of times the film showed someone was cheating. Most of the time we ban a person long before any player has complained about them.
5. The accusations and rumors hurt are far worse than any cheating.
6. No matter what we say how, or how many times we say it , things like cord pulling don't work, people will always want to blame there loss on something other than skill.
7. The only thing we try hide is what we do to protect the game from cheating.
8. As always we take cheating and hacking very, very seriously. Anyone found to be hacking is banned from the game for good, and we do our very best to keep them off the system.
HiTech