i'd like to say that the advice given by "Habu" and "nilsen" hi nils xxx.
is sound advice indeed.
i'd like add that staff can be a prob. its cheaper to employ a kid with little or no experience, that is false economy for a small business, as you will find that you spend so much time watching them and cvhecking thier work that you yourself will be doing less which indirectly means you are paying them double.
i have just sold a garage after owing it for 15 years, i only employed good mechs with plenty of expierence, it cost me more but it paid off.
i now own a motorcycle workshop and setting up an online spares service.
the worse businesses are the ones were you have to deal direct with the general public, as yours is.
many times you will have to bite your lip to prevent yourself giving some customers a pizza face mask, but bite it you must,
if you have a happy customer your name will slowly spread.
on the otherhand your name wild spread at mach 2 if you have an unhappy one..
as i said the general public are an odd bunch
