BMW's are the greatest cars ever

[Chairboy]

Ah, I missed the 'at the dealership' part.  I retract my snarky comment, but it would have been funny...  

ah...  if only....

[Pfunk]

Originally posted by Ripsnort
You didn't read the moral of the story:

Moral of the story? Be wary of Savage BMW

So, according to you, we should paint a broad brush across all BMW dealerships, right?

Actually the moral of the story is BMWNA would not even help him, so in reality BMWNA and Savage BMW dont give a watermelon about its customers.

[Chairboy]

Clarification for those who are confused:

BMWNA = BMW of North America

[Ripsnort]

Originally posted by Pfunk
Actually the moral of the story is BMWNA would not even help him, so in reality BMWNA and Savage BMW dont give a watermelon about its customers.

Explain how BMWNA is supposed to help him? His car was trashed by a rogue dealer. The dealer is responsible, not BMWNA.  Incidently, maybe BMWNA reads Stukas post on the Bimmerfest, if you knew anything about him, you'd understand what I am saying. He trashes his cars by driving them waaaay beyond their limits, and on city streets to boot (take it to the track man)

[Pfunk]

Originally posted by Ripsnort
Explain how BMWNA is supposed to help him? His car was trashed by a rogue dealer. The dealer is responsible, not BMWNA.  Incidently, maybe BMWNA reads Stukas post on the Bimmerfest, if you knew anything about him, you'd understand what I am saying. He trashes his cars by driving them waaaay beyond their limits, and on city streets to boot (take it to the track man)

Well if I payed 20ish thousand dollars for a car that was made by BMW, warrantied by BMW, and serviced by an authorized BMW dealership and the incident happened to me. I would fully expect that since the dealership was negligent and would not admit fault nor fix the damage that they caused, that BMWNA would at least step in and try to fix the problem.  It is a case study in customer retention, which BMWNA and Savage BMW completely f'ed up.

[Ripsnort]

Originally posted by Pfunk
Well if I payed 20ish thousand dollars for a car that was made by BMW, warrantied by BMW, and serviced by an authorized BMW dealership and the incident happened to me. I would fully expect that since the dealership was negligent and would not admit fault nor fix the damage that they caused, that BMWNA would at least step in and try to fix the problem.  It is a case study in customer retention, which BMWNA and Savage BMW completely f'ed up.

Knowing Stuka like I do, I don't think we know the "whole" story here.  Personally, I never judge an entire corporation because of a supposedly "Mistreated" Customer (*cough*)

[kappa]

Silly peps... Buy a Honda in future.. Hondas' refine their own oil, produce their own gas, and pamper you everytime you take them on a trip..

You wanna see bad CSI, look at Hummer's...

[Pfunk]

The issue is not how he chooses to drive his car, it is the simple fact that Savage BMW took his car for an unauthorized joyride and crashed it.  BMW and any other car manufacturer that makes high performance vehicles markets them as cars that can be pushed hard.  How many BMW commercials have you seen with a car zooming down the road, taking corners at excessive speeds  etc? The way he chooses to drive his car is a moot point. They are liable for all the damages they created.  The dealership did not take responsibility for the damages, BMWNA did not involve itself to help rectifiy the problem.

[Saurdaukar]

Ugh... I would last 10 minutes in a "car."  Savages... Honda indeed...

Have you no passion?

[Ripsnort]

Originally posted by Pfunk
The issue is not how he chooses to drive his car, it is the simple fact that Savage BMW took his car for an unauthorized joyride and crashed it.  BMW and any other car manufacturer that makes high performance vehicles markets them as cars that can be pushed hard.  How many BMW commercials have you seen with a car zooming down the road, taking corners at excessive speeds  etc? The way he chooses to drive his car is a moot point. They are liable for all the damages they created.  The dealership did not take responsibility for the damages, BMWNA did not involve itself to help rectifiy the problem.

So that makes BMW service overall lousy? I don't get it?

Or maybe you were just trolling?

Maybe you should read the 2002 report, 2nd and 3rd...

http://www.autointell-news.com/News-2002/March-2002/March-2002-1/March-06-02-p9.htm

[kappa]

Originally posted by Saurdaukar
Ugh... I would last 10 minutes in a "car."  Savages... Honda indeed...

Have you no passion?

I dont get it..

Honda automobiles possess no passions?

[Pfunk]

Originally posted by Ripsnort
So that makes BMW service overall lousy? I don't get it?

Or maybe you were just trolling?

Maybe you should read the 2002 report, 2nd and 3rd...

http://www.autointell-news.com/News-2002/March-2002/March-2002-1/March-06-02-p9.htm

No this isnt a troll......And what do those complaints measure?  .outstanding driving characteristics and performance. Combined with the reliability and quality Sure BMW is great in overall reliability which I am sure isnt the #1 factor in those ratings, more than likely it is the performance factor. If my car never broke down or need repairs I would rate it the same way.  What BMWNA didnt do is the issue, and is indicitive of their corporate mentaility.  SO yes I would say that by BMWNA's lack of initative to do anything makes their service lousy.  While oil changes, tire rotation, and monthly inspections are necessary AND recommended by BMW. Do you not find it odd that BMWNA did nothing when a customer brought his car into an AUTHORIZED BMW dealership to have his car serviced and then totaled it?  That to me is an indication of lousy service

[Ripsnort]

Originally posted by Pfunk
No this isnt a troll......And what do those complaints measure?  .outstanding driving characteristics and performance. Combined with the reliability and quality Sure BMW is great in overall reliability which I am sure is the #1 factor in those ratings.  If my car never broke down or need repairs I would rate it the same way.  What BMWNA didnt do is the issue, and is indicitive of there corporate mentaility.  SO yes I would say that by BMWNA's lack of initative to do anything makes their service lousy.  While oil changes, tire rotation, and monthly inspections are necessary AND recommended by BMW. Do you not find it odd that BMWNA did nothing when a customer brought his car into an AUTHORIZED BMW dealership to have his car serviced and then totaled it?  That to me is an indication of lousy service

You still didn't answer my question:

So that makes BMW service overall lousy?

How do we know BMWNA did nothing to the responsible party? And secondly, what would you suggest BMWNA do to the dealership..you know...the guys SELLING cars for BMWNA?  Shut em down? That'd be silly.  The dealer is responsible. They should be sued, if they are not already under litigation.  BMWNA is responsible for getting a quality product to market.  They don't need to bother holding the hand of an irate customer whos car was just trashed by a rogue mechanic.

[Pfunk]

service and CUSTOMER service are two completely different issues.  As stated in my original post I was pointing out that their CUSTOMER service blows.  Sure the actual maitenance service conducted on cars might be avg,great,outstanding depending on your perception, however it is evident that BMWNA's Customer service leaves alot to be desired.  All BMWNA would have to do is send a directive down to the dealership and say do what ever it takes to fix this problem YOU created.  In all actuality they wouldnt have to threaten, take their liscense away or anything as such.  If you FUBARED something at work, and your boss didnt mind, but say the Corporate VP got wind of it and said FIX IT NOW I would think those words alone would make you do what was right.

[Pfunk]

Originally posted by Ripsnort

BMWNA is responsible for getting a quality product to market.  They don't need to bother holding the hand of an irate customer whos car was just trashed by a rogue mechanic.

Is BMWNA not responsible for warranty work? I dont know.  BMWNA is ultimatley responsible for their image, how their dealers operate, and customer complaints.  Hell if companies were only responsible for gettin a "quality product" to the market place then why have warranties?  Anyone could make millions by simply marketing a product as superior to another, producing it, selling it and thats that.  But the reason why companies have warranties, consumer relations departments is because word of mouth spreads quickly.  If someone produces a product markets and sells it, then has no support how long would that business stay alive, not very long.