As some of you know, I left government service and am now working for one of the worlds largest financial institutions. I am involved with my company's offshore outsourcing initiative. I have no doubt, based on the success of a pilot project, that upwards of 80% of our IT and customer service employees in the US are at risk of having their positions outsourced offshore. Our company has a target already set for the number of positions to be outsourced for FY04-05. The bids from the offshore service providers are in, and the savings are huge.
I'm not at a level in my organization where I can stop this...and quite honestly, my job is to help the company lower costs and run more efficiently...and offshoring will certainly help the company lower costs, so I'm not sure what arguments I could use anyway.
But, I can give some folks things to contact their US congressional team about. Identity theft seems to be a major concern for many when dealing with financial info. Right now, if a US employee of a financial institution uses your personal info improperly, then they have committed a crime for which US authorities can prosecute.
If Hajji in New Deli decides that he is tired of his $7k a year job as a customer service rep for Massive Bank of North America and takes your personal info for illegal gain of $50k, then he can run pretty much scott free. The fairly new extradition treaty between the US and India is very weak. And it would still depend on the India police to track Hajji down.
So if you want to slow offshoring down some, then ask your US legislators to support a bill that makes it illegal to export personal info to offshore service providers.