Can't start!!

[mair1214]

I just downloaded AH2005, and I am unable to start the program successfully!  I have met all of the minimal requirements and I do have dirextx9.0b.  When I do start the game, I get a light blue screen that keeps flashing different symbols, as well as the game's logo.  I also see something that looks like a notepad flashing by, but it doesn't resolve!  I checked and my drivers are up to date and I am out of ideas!  Help please!

[DipStick]

Run dxdiag and post results here. Also do you have a firewall running?

Click on Start > Run > type dxdiag > wait for it to finish running > click save info then copy and paste in next post.

[blackfalcon4]

Win2k by chance?

[mair1214]

Re-installed with my firewall down and still no change.  Here is the results of the dxdiag:
------------------
System Information
------------------
Time of this report: 7/8/2004, 12:45:41
       Machine name: MARC
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
           Language: English (Regional Setting: English)
System Manufacturer: Gateway                        
       System Model: Gateway 450ROG                  
               BIOS: Rev 1.0                
          Processor: Intel(R) Pentium(R) M processor 1300MHz
             Memory: 254MB RAM
          Page File: 240MB used, 385MB available
        Windows Dir: C:\WINNT
    DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.0001.0902 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: Mobility M7
     Manufacturer: ATI Technologies Inc.
        Chip type: Mobility Radeon 7500 AGP (LW)
         DAC type: Internal DAC(350MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_4C57&SUBSYS_0450107B&REV_00
   Display Memory: 32.0 MB
     Current Mode: 1400 x 1050 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: ati2dvag.dll
   Driver Version: 6.13.0010.6218 (English)
      DDI Version: 8
Driver Attributes: Final Retail
 Driver Date/Size: 11/7/2002 18:21:18, 243328 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 11/7/2002 18:20:54, 540288 bytes
Device Identifier: {D7B71EE2-0F17-11CF-816B-5A24A2C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x4C57
        SubSys ID: 0x0450107B
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_D ModeMPEG2_C
 Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
                   {0E85CB93-3046-4FF0-AECC-D58CB5F035FD}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/29/2002 04:06:38, 51072 bytes
| Driver: kbdclass.sys, 8/29/2002 08:00:00, 23424 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/29/2002 05:46:42, 38024 bytes
| Driver: kbdclass.sys, 8/29/2002 08:00:00, 23424 bytes
|
+ Synaptics PS/2 Port Pointing Device
| Matching Device ID: *pnp0f13
| Upper Filters: SynTP
| Service: i8042prt
| Driver: i8042prt.sys, 8/29/2002 04:06:38, 51072 bytes
| Driver: mouclass.sys, 8/29/2002 03:27:02, 22016 bytes
| Driver: SynTP.sys, 9/5/2002 14:57:18, 262608 bytes
| Driver: SynTPAPI.dll, 9/5/2002 14:59:32, 110592 bytes
| Driver: SynTPFcs.dll, 9/5/2002 15:00:24, 65536 bytes
| Driver: SynTPLpr.exe, 9/5/2002 15:00:28, 126976 bytes
| Driver: SynTPCpl.dll, 9/5/2002 14:59:48, 4808704 bytes
| Driver: SynTPCpl.exe, 9/5/2002 15:00:08, 4681728 bytes
| Driver: SynCntxt.rtf, 9/5/2002 15:00:00, 2003507 bytes
| Driver: SynZMetr.exe, 9/5/2002 14:18:00, 159744 bytes
| Driver: SynMood.exe, 9/5/2002 14:17:28, 147456 bytes
| Driver: SynTPEnh.exe, 9/5/2002 14:29:38, 561152 bytes
| Driver: SynTPEnh.ini, 9/5/2002 15:00:20, 7052 bytes
| Driver: SynTPCOM.dll, 9/5/2002 14:59:38, 45056 bytes
| Driver: Tutorial.exe, 9/5/2002 14:31:02, 212992 bytes
| Driver: InstNT.exe, 9/5/2002 14:35:18, 65536 bytes
| Driver: SynISDLL.dll, 9/5/2002 14:31:48, 471040 bytes
| Driver: SynUnst.ini, 9/5/2002 15:06:10, 51700 bytes
| Driver: SynTPCoI.dll, 9/5/2002 14:35:06, 77824 bytes
|
+ Logitech USB WheelMouse
| Vendor/Product ID: 0x046D, 0xC00C
| Matching Device ID: hid\vid_046d&pid_c00c
| Service: mouhid
| Driver: mouhid.sys, 8/17/2001 14:48:00, 12160 bytes
| Driver: mouclass.sys, 8/29/2002 03:27:02, 22016 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/29/2002 05:46:42, 38024 bytes
| Driver: mouclass.sys, 8/29/2002 03:27:02, 22016 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0000.0903)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0000.0903)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)

[mair1214]

Forgot to include in the last post: I'm running XP.

[Skuzzy]

Well. to have any chance at all, you will need to get a driver update for the video card.

[mair1214]

Where can I find an update for the card?

[Skuzzy]

I gather this is a laptop?  If so, you would have to check with Gateway about it.

[mair1214]

Thanks Skuzzie!  it turned out that there was 1 small driver missing!  After I spoke with Gateway and got the update everything works.  Looking forward to trying this game out.  Thanks for the help.  :-)

[Skuzzy]

Glad to hear it is working.