thinking about trying it out....
Try it, the first 2 weeks is free.
do you get the case with the DVD?
Nope, just the DVD.
if not, are they protected in any way?
They come in a sleeve, and the sleeve is in an envelope that is about one and a half times the size of the DVD. Out of all the DVDs they've mailed me only two have ever been broken...and oddly they were shipped on separate days, but were both DVDs from Futurama's second season, and both had a crack from the hub out to one edge. They didn't charge me anything...I just went online, said there was a problem and they mailed me another.
are they good quality (not all scratched up from last user like blockbuster)?
For the most part...but they ARE used by several people, including dolts who aren't capable of handling a DVD with care.
if it is a multiple disk with special features do you get both disks as 1 deal or does it count as 2 rentals?is band of brothers for example a set, or each disk individually?
The # of disks you have out is per disc, not per set. But you don't pay per disc, you just pay your monthly fee, and you can have out 3 at a time, or more or less, depending on which service you pay for.
overall feedback of service?
I dig it...no more late fees. Never had a problem with billing, or like I mentioned above, never had a problem with charges for broken discs. Also have never had a problem with ripping either, if you're so inclined.
-edit- Also, for speed in getting movies from them, I guess it probably depends on where you are. They have a shipping center here in Salem, so for me it's a two day turnaround. If I drop the disc in the mailbox by Monday eve, they'll get it by Tuesday and ship the next disc in my queue, and I'll have it by Wednesday. It may take longer if your nearest shipping center is further away.