Karash do you have any idea how big Savvis is? They dont just span the entire continent of North America, they have European parts too. Savvis made a business out of buying out internet providers that were going bankrupt all over the place. They figured that what worked for farming might work for the internet. Small, independently owned ISPs couldnt cut it in the business provider market, but a large company with enough income could. So they went to auctions, made takeover bids, did just about anything and everything they could, anywhere they could, to get more equipment, more "lines", and more traffic.
The result? A huge, bloated mess that is incapable of responding to problem points with any kind of speed. And they are going to have lots and lots of problem points as time goes on. Remember that the companies they bought out were BANKRUPT. Sometimes equipment had already been sold off to pay creditors when Savvis came in. The companies they took over were also almost always understaffed.
The next big problem Savvis has is that they have their priorities wrong. They pay big bucks to "headhunters" who find troubled providers and make deals. They pay the techs down at the bottom of the food chain squat. The techs are the ones who have to make their mess work. Network and hardware guys are like janitors as far as Savvis is concerned. They get the cheapest labor they can, work them as hard as they can until they either get better job offers, get smart, or screw up enough to get fired. Consequently, you wont find a great percentage of the Savvis techs that have alot of experience. The ones that DO have the knowledge and experience to make things work right are so few and far between, they are kept running almost day and night. All over the country.
I know some of the guys in St Louis (if they havent quit by now) and I feel for them. They are very underappreciated and overworked. It's the management I cant stand. But to answer your statements, yes it is "fixable". But it doesnt get fixed quickly. Skuzzy is doing all he can to try to get things better, and I feel for him too. Hes stuck in the middle listening to people like you telling him he isnt doing his job, and more than likely listening to condescending crap on the other end from Savvis.
Anyway, I'm sorry. I get a little carried away on this subject. And I'll problably get in trouble for it. But dont blame Skuzzy or HTC for the problem when you have thread after thread of people who arent too lazy to run a pingplot that can see the problem and have posted it. Next time you get the boot, run a pingplot yourself and see the evidence.
