Hi guys,
I'm having a very frustrating insurance problem, and I'm wondering if any of you have any ideas on how to resolve it.
I contacted AOPA and filled out an online application for Renters Insurance for flying rented planes. I paid a year of premiums (around $540 or something) and went a flying.
They sent me a letter saying 'You need to fax or mail in the signed application', so I requested a copy of the letter. They emailed it to me, and I faxed it to them and my wife mailed it off that same night.
I just received a check from them for $272 without explanation. I called, and they said that my policy was canceled because they didn't receive the form, and that 50% of my policy was theirs to keep because no matter what happens, you pay for the first six months of coverage.
I asked what it would take to fix this, and they said that essentially I was out of luck, if I wanted to get insurance, I'd have to pay the full year again, essentially meaning that I received a couple weeks of coverage for $272, and they keep the rest.
This just isn't right.
My fax machine log (it's a shared fax) only goes back a couple days, so I can't prove I faxed it to them, and we didn't send the letter as certified (because nobody's ever done anything like this before).
I got ripped off for 6 months worth of coverage. I'm paying for it, but they ain't giving me the service I paid for.
Any ideas? I can't afford this, I scrimped and saved to come up with the initial money, and $272 is a LOT of money to me right now.