Author Topic: High Latency to Game server (Read 356 times)

Spongebob · « **on:** January 23, 2006, 08:57:35 PM »

So here is a trace from PingPlotter to the Game server:

Target Name: N/A
IP:deleted

Date/Time: 1/23/2006 9:37:40 PM

1 7 ms 8 ms 6 ms 6 ms 7 ms 8 ms 6 ms 6 ms 16 ms 9 ms [10.132.128.1]
2 6 ms 7 ms 7 ms 8 ms 6 ms 6 ms 9 ms 9 ms 5 ms 6 ms [172.26.102.197]
3 74 ms 75 ms 74 ms 82 ms 76 ms 62 ms 61 ms 61 ms 64 ms 63 ms 24-197-160-1.static.gwnt.ga.charter.com [24.197.160.1]
4 75 ms 92 ms 73 ms 71 ms 65 ms 65 ms 63 ms 61 ms 66 ms 67 ms [172.26.96.249]
5 498 ms 509 ms 522 ms 499 ms 494 ms 490 ms 495 ms 493 ms 491 ms 497 ms [209.186.118.2]
6 503 ms 516 ms 523 ms 503 ms 501 ms 495 ms 499 ms 494 ms 495 ms 506 ms [172.26.96.246]
7 507 ms 522 ms 524 ms 509 ms 507 ms 498 ms 501 ms 498 ms 498 ms 509 ms [12.118.120.9]
8 522 ms 534 ms 542 ms 530 ms 526 ms 512 ms 520 ms 515 ms 515 ms 531 ms tbr2-p013901.attga.ip.att.net [12.123.21.142]
9 526 ms 533 ms 538 ms 532 ms 530 ms 514 ms 518 ms 532 ms 514 ms 530 ms [12.122.2.89]
10 523 ms 532 ms 534 ms 531 ms 526 ms 518 ms 515 ms 515 ms 514 ms 530 ms gbr2-p10.dlstx.ip.att.net [12.122.12.62]
11 522 ms 531 ms 534 ms 527 ms 533 ms 517 ms 517 ms 512 ms 512 ms 533 ms gar1-p370.dlstx.ip.att.net [12.123.16.237]
12 524 ms 530 ms 537 ms 527 ms 532 ms 517 ms 522 ms 515 ms 510 ms 532 ms mdf1-gsr12-2-pos-7-0.dal1.attens.net [12.122.255.170]
13 532 ms 544 ms 545 ms 531 ms 543 ms 526 ms 530 ms 520 ms 520 ms 541 ms mdf1-bi8k-1-eth-2-2.dal1.attens.net [63.241.192.226]
14 532 ms 548 ms 544 ms 532 ms 553 ms 525 ms 527 ms 520 ms 528 ms 544 ms [206.16.60.39]

So when I get to 209.186.118.2 the ping times go to hell. My ISP tech support (God bless them for trying) says drop by the office and swap out your cable modem. My speed test's show I'm OK at 3Meg download & 200K upload. I just don't see that fixing anything, it looks like a bad router to me...comments?

BTW - when I got to places that don't hit that router the Ping Plotter trace is very reasonable, around 100ms or so.

Magoo

Skuzzy · « **Reply #1 on:** January 24, 2006, 09:21:06 AM »

It looks like that 209 address is still inside of Charter's network. I would send this trace to them.

Spongebob · « **Reply #2 on:** January 24, 2006, 07:03:16 PM »

I have contacted them. I went by Charter and got a new Motorola cable modem, just so they couldn't use that as a crutch when I push to get this resolved. No the new modem didn't help, but we knew it wouldn't.

Is there a way for me to bypass that device? I get great ping times (40ms) when I ping hitechcreations.com instead of the game server because I don't hit that suspect device.

Also, is there a website that can tell me to whom that IP address belongs?

Thanks for your help

Magoo

Estes · « **Reply #3 on:** January 24, 2006, 07:17:57 PM »

Quote

Originally posted by Spongebob
I have contacted them. I went by Charter and got a new Motorola cable modem, just so they couldn't use that as a crutch when I push to get this resolved. No the new modem didn't help, but we knew it wouldn't.

Is there a way for me to bypass that device? I get great ping times (40ms) when I ping hitechcreations.com instead of the game server because I don't hit that suspect device.

Also, is there a website that can tell me to whom that IP address belongs?

Thanks for your help

Magoo

I tried to look for that IP, and no luck. For whats its worth though, when I try to ping it. I also get horrible results. I use Cox Cable.

38ruk · « **Reply #4 on:** January 24, 2006, 11:46:36 PM »

Quote

Also, is there a website that can tell me to whom that IP address belongs?

When running pingplotter , You can right click on the hop in question and go to the whois option and look up the sever info . 38

Skuzzy · « **Reply #5 on:** January 25, 2006, 07:06:25 AM »

That IP address is owned by Charter. It is one of thier routers. They are the only ones who can correct this issue.

buzkill · « **Reply #6 on:** January 25, 2006, 08:08:00 AM »

i'm on charter too....if you are already a customer good luck getting any help...they only care about ppl who are ready to sign up

Spongebob · « **Reply #7 on:** January 25, 2006, 05:18:56 PM »

Quote

When running pingplotter , You can right click on the hop in question and go to the whois option and look up the sever info

TY 38 - I tried it but I don't get that option (at least not on the free version)

When I ping the game server now, the IP address 209.186.118.2 is not in the path and my ping times are back to around 60ms

I wrote a long email to tech support last night and have yet to get a reply, but hey the problem is solved (for now) so either they fixed it and didn't bother to let me know or it's coincidental. I mean really, this issue had to be causing problems for more people than just me...

Buzkil - way back when I first got on Charter they blew me away with thier customer service but recently they've revereted back to being a typical cable company.

Thanks for the help everyone!

Magoo