In fairness, HT and Superfly, I would say that 95% of the channel inteactions with raw newbs are positive and helpful -- in the game itself, and in the training forums.
('Course, entering the general AH forums is a bit like walking in on a moderately disciplined pack of dogs, and the O'club can be like a mildly restrained wolfpack....)
In game, when people ask "how to you up gear?" they're almost always gunna get a civil answer. I've seen less of the "go to the TA' dismissiveness that was pretty uniform a year ago, tho its still there some. Even when 2 newbs are filling the country buffer instead of range during a fight, we mostly just put up with it.
The only time I've seen rought treatment is when the newbs cop an attitude, and dont back down. Two most common situations are "this game sucks!!!' rants, and "ths country stinks, you guys wont even...." Either way, those guys get variations of "Fine, leave"
Generally tho AH treats new guys well, IMHO.