Here are the steps to do this:1) Go to "Start" from the Windows desktop2) Select "Run" from the pop up menu3) In the Run dialog box, type DXDIAG and press 4) After a few seconds the DXDIAG utility will be ready (the progress indicator in the lower left corner will disappear).5) Run the video and sound diagnostics (Select the Display and Sound tabs to do this).6) Press the "Save All Information" button7) This will save the DXDIAG data to a file of your choice8) Once you have done this, simply email the file to me and I can look for any issues your system might have.