Author Topic: Bad Ram?? Help my dear old dad out!  (Read 315 times)

Offline Balsy

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Bad Ram?? Help my dear old dad out!
« on: April 06, 2007, 11:09:06 AM »
My fathers computer keeps getting progressively worse, he had to get the data recovered already once.

He just ran chkdsk and found 8 bad files, has reboots, freezes, windows not coming fully up etc...

What/or how can he test his RAM to see if it is corrupting files etc?

Is there a program?

He has two sticks of 1mb ram, should he pull one?

Balsy

Offline Sting138

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Bad Ram?? Help my dear old dad out!
« Reply #1 on: April 06, 2007, 11:39:50 AM »
To be honest it sounds like it could be a hdd problem. If he is running chkdsk and its finding bad tracks or sectors and also having problems booting it sounds like the hdd may be goin on the fritz. Although bad ram or a bad ram slot can have the same results. Have him pull one stick and try it in each slot and try to start computer, then remove that stick and put the other in and try it in each slot and try to boot, if he consistantly has issues with 1 stick in each slot its bad ram, if its both sticks having issues in a particular slot then its the board. If neither stick of ram in either slot has issues and its an IDE drive see if he has all his disks for the system and get ready to possibly reformat and reinstall. I would recommend debugging the hdd with a debug script (only if its an ide drive. dont do it to a sata hdd). Also make sure to have him reseat the processor on the motherboard as well as I have "occasionally" seen this cause the system to act strange and make sure if he does reformat and reinstall that he backs everything up if possible.

Offline Balsy

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Bad Ram?? Help my dear old dad out!
« Reply #2 on: April 06, 2007, 11:44:53 AM »
Thanks,

He has 4 sata drives in RAID 0+1.  How does he check them?  I suppose he could unplug one disk array at a time, and find out which set might be bad?

When he installed the CPU originally, he did (dont laugh here) leave the plastic protective seal on the cpu, and then installed everything.. It didnt run so good, after removing the cpu cover, and inspecting (suprisingly no visible damage to his 6600 or the MB pins) we reinstalled and it worked.

I will have him try the RAM, thanks for the advice.

Balsy

Offline llama

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Bad Ram?? Help my dear old dad out!
« Reply #3 on: April 06, 2007, 11:51:36 AM »
I've been in the business of repairing PCs since 1992, so let me say right off the bat that corrupted sectors on the hard drive could be *symptoms* of another problem. So don't just assume its a failing drive. It might very well be, but don't assume that.

First question: has any new hardware been added to the PC recently? Faster CPU? New stick of RAM? New video card? New power supply? New optical drive or hard drive?

Second Question: Any odd noises coming from the PC? Rattling? Whining?

Third Question: Are all the fans working, including the CPU cooling fan, any and all exhaust fans, and the fan inside the power supply?

Fourth Question: Are any of the capacitors on the motherboard bulging or leaking? Here's a quick summary of how to spot bulging capacitors: http://en.wikipedia.org/wiki/Capacitor_plague

Let us know.

-Llama

Interesting server at 69.12.181.171

Offline Sting138

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Bad Ram?? Help my dear old dad out!
« Reply #4 on: April 06, 2007, 12:07:22 PM »
Quote
Originally posted by llama
I've been in the business of repairing PCs since 1992, so let me say right off the bat that corrupted sectors on the hard drive could be *symptoms* of another problem. So don't just assume its a failing drive. It might very well be, but don't assume that.

First question: has any new hardware been added to the PC recently? Faster CPU? New stick of RAM? New video card? New power supply? New optical drive or hard drive?

Second Question: Any odd noises coming from the PC? Rattling? Whining?

Third Question: Are all the fans working, including the CPU cooling fan, any and all exhaust fans, and the fan inside the power supply?

Fourth Question: Are any of the capacitors on the motherboard bulging or leaking? Here's a quick summary of how to spot bulging capacitors: http://en.wikipedia.org/wiki/Capacitor_plague

Let us know.

-Llama


Thats why I also recommended checking other things as well!


LOL    Bad capacitors = DELL machine!



Balsy    on another note, you should have a way in your boot screen to enter your raid bios setup and check the health of the raid array and hdd's. Locate the manual for your motherboard and check the details on how to do this. This may give you some inkling as to whether it is the drives or another component.

Hope this helps!
« Last Edit: April 06, 2007, 12:19:41 PM by Sting138 »

Offline Balsy

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Bad Ram?? Help my dear old dad out!
« Reply #5 on: April 06, 2007, 12:32:25 PM »
STing,

It states they are all healthy


Llama,

New everything, built from ground up, I know the Power is good cause it came from my PC.

6600
p5n-sli
corsair ram
all good stuff.

Offline Captain Virgil Hilts

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Bad Ram?? Help my dear old dad out!
« Reply #6 on: April 06, 2007, 10:41:25 PM »
The company that made the hard drives will have a diagnostic program you can use to check them. I just used the one from Western Digital. It works well.

Google "memtest 86", that's a memory test that runs from a 3.5 floppy. It will diagnose any problem you might have with memory. It also works very well.

NEVER assume ANYTHING you have is good. NEVER. Do not ask me how I know. It has a lot to do with gray hair and receding hair lines, but that's all I'm saying.
"I haven't seen Berlin yet, from the ground or the air, and I plan on doing both, BEFORE the war is over."

SaVaGe


Offline llama

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Bad Ram?? Help my dear old dad out!
« Reply #7 on: April 07, 2007, 04:09:21 PM »
OK, so everything is brand-new. This means to me that there was never a time when everything was working properly together, so it's time to start ruling things out.

Hard Drives, Part 1: Disable the RAID. Only connect one drive in single-mode if possible. I don't know how you set up things, but this may not be as impossible as it sounds.

Hard Drives Part 2: As has been mentioned, each manufacturer has a diagnostics program that can thoroughly diagnose drives that are acting wonky. A good test will take overnight - time to spend some nights testing them. You may have to disconnect the RAID in order to test this way.

Power Supply: Though I prefer to get a power supply tester dongle ($15 at any good PC store, or even compusa) and a multimeter to really verify output voltages, the free program Speedfan lists voltages (and other stuf too) reliably. It can also chart changes over time, which is handy when troubleshooting. Look for low voltages.

This is also good for testing that the CPU isn't overheating and that the fans are spinning. Check it.

RAM: Memtest86 is very reliable. It also comes on almost any bootable Linux CD: just pay attention to the start menu when the CD boots and choose Memtest86, and let it run overnight.

While you're at it, if you download a bootable linux disk like Ubuntu, you may want to run Linux from it for a day or two and see how it acts. If it works just fine, that's a good indication that the hardware is fine. If it starts acting wonky, then the hardware may be suspect somewhere.

CPU: Tough to test reliably, in my experience. This site (http://www.benchmarkhq.ru/english.html?/be_cpu.html) has lots of testing programs to make a CPU get hot, among others. If you can get a few of these apps to run reliably, then your CPU is probably OK. Use Speedfan with these apps to check for overheating.

Mainboard: Other than messed up caps, perhaps you're running at an incorrect bus speed? Memory timings too fast? Try throttling down some settings and see what happens.

House Electrical Power: If you have a spare UPS (battery backup thingie) liying around, time to use it. I can't tell you how many mysterious hardware failures I have personally solved with a good APC brand UPS. Anything under $100 will do - the goal is to filter power and supply enough to keep it running for a microsecond with weak house power, rather than half an hour.

So, we've left you with a few evening's work. Let us know.

-Llama

Interesting server at 69.12.181.171

Offline Balsy

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Bad Ram?? Help my dear old dad out!
« Reply #8 on: April 10, 2007, 01:46:16 PM »
Issue resolved.

My dad installed NOD32, and obviously had another antivirus running while he installed it.  He uninstalled it, puter is fine, than on reinstall noticed the red letters saying "make sure you turn off all antivirus software or you will have serious problems with your puter".

All be damn.

Balsy

Offline Sting138

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Bad Ram?? Help my dear old dad out!
« Reply #9 on: April 10, 2007, 04:50:11 PM »
Software conflicts are always a PITA.