Hardware/software forum or tech support will get you more help and fewer flames.
Along with what you've posted you need system specs. IE exactly what hardware is in the box including motherboard, cpu, ram, video and sound cards, etc.
If you don't know I suggest you do a google search for Belaric Advisor.
Its a quick download, does a minimal install then displays all the above info plus lots more about software, etc in a browser window.
Then you need to go to Start, Run type in dxdiag click ok.
If he has a problem it might show up in there.
Generally speaking if he doesn't have a fairly modern video card with 128 mb of ram your probably going to have problems. AH also needs working sound card and a reasonably decent internet connection.
If all else fails, look up the Hitechcreations web site and contact Skuzzy. He IS the man.