oh some customers can be quite annoying
1. 'what do you mean it takes five days to get drawings?'
well, for one thing, I have to design it, have the plans reviewed by a professional engineer, drive to his house on my personal time to pick up your drawings, take them to the DHL office, and overnight them. Sure you're my most important customer with your whole one order a year but I'm not his and he does things in his own time.
2. 'we had these delivered six weeks ago and now we can't find the hardware'
it's banded to a pallet that came with your order
'we didn't get any pallet'
do you have anchor bolts in the ground
'yes'
then you got a pallet. Did someone secure the area or take the hardware back to your office
'nope cause there wasn't any'
and it didn't occur to you to talk to me about this six weeks ago
'I didn't know I wasn't on the site'
Okay well I just emailed you a signed bill of lading with a picture of the truck with the pallet of anchor bolts that your contractor received six weeks ago. You'll note that the hardware is on the pallet next to the anchor bolts.
'oh... ya'
So obviously someone in your organization misplaced it or it was stolen off the site
'well yes I guess... umm can you send me some more hardware'
sure.. that'll be $264 plus freight
'WHAT? YOU MEAN I HAVE TO PAY FOR IT????'
ya customers can be annoying as well
