Originally posted by chrish483
Dont put AH down for wanting to learn, grow and adapt to what the players want and to be around for the next 20 yrs with a good membership. remember its business to them.
they need input on the changes that need to be done.
those that want AH to stay the same as it was years ago are well like the dinasours, (get the picture)
AH is growing and you cant stop it:D just help guide it while it grows.
Jeesh...."remember, it's business for them"
If HTC had a marketing director, his first rule to tell them would be "give the customer what they want".
DO NOT dissapoint the customer out of what they want.
The rules of marketing are.....you make more "free" money from repeat business and referral business than anything else.
It costs 10x as much in advertising to get a new client than it does to get a free referral through great customer service and a great product, over a cheesed off customer who tells everyone they know on the planet to avoid a company because they delivered a bad product.
HTC HAS a great customer service program I rate as A++++++. If they were my staff, they'd all have a raise before Christmas.
HTC does not deliver the product the customer wants, it costs them loyalty and cash.
Evidently the folks in Grapevine are content with what they have instead of what they could be.....a mulit-million dollar Fortune 500 comapany....as a conglomerate worth 300-400 million.
Problem is.....at the present, they don't seem to care.
Air Warrior died twice to to bad management and NO Marketing Director.
68ROX