Free Trial - No credit card needed...

[whiteman]

read the help section. should read it and practice offline for awhile before you waste your two week trial on the ground crashing on takeoff.

[-sudz-]

You do not have to enter any CC info until your two week trial is up.  Also, make sure that when you want training go to Online Arenas, log in, and select the Training Arena as the arena of choice.  There is usually a volunteer trainer  online to help with your questions.

If you are not getting your two-week free trial, call into the office (817-251-1540) and explain your situation.  Note that you will not get a phone menu and will be able to talk to a human right away.
But please call during the day as we don't answer phones after hours.

- Sudz

[REP0MAN]

Note that you will not get a phone menu and will be able to talk to a human right away.

This is a rare art-form that I hear was once called "customer service". Crikey! She's a beaut!

[zorstorer]

This is a rare art-form that I hear was once called "customer service". Crikey! She's a beaut!

LOL Repo isn't it sad that more folks don't have any notion what good customer service is???

[angelsandair]

I still don't understand why I have to give my credit card details at this point, to use the training, so I can actually play the game, even if it is free for two weeks...

Go online and use the Training ARENA.  I think that's part of the problem

[Hajo]

In my years playing Aces High I've several times called the HTC Office when I had questions.  They are the best bar none. 

Any questions you might have or problems will be resolved with that phone call.  It's really great to talk with a human  who answers the phone without listening to a cloned message Press 1 for questions about your Bill etc.

HTC is a first rate act all the way.

[LLogann]

Dude.....  The terms they use "...to get you going." is clear as crystal.  To go and use the training arena, you will need to start your trial.  If your trial is finished, you will need to sign up for a month (hence the credit card)

What you should do, and all new people do, is don't start the trial, go to the offline arena and fly a few weeks.  get used to the game by yourself and learn how to fly.  Then start your trial so you arent wasting a week just figuring out how to lower your flaps!

I still don't understand why I have to give my credit card details at this point, to use the training, so I can actually play the game, even if it is free for two weeks...

And although my 2 weeks was over 20 months ago, at that time, TA was available during the trial.

[Vudak]

What training section? I hope not this one:

(Image removed from quote.)

That sounds like it probably is the problem... 

If so, maybe HTC could gray that out until it is implemented?  You have to figure for every person on this BBS, there's another 9 in the arenas...  Same concept to situations like this.

Anyway, if it is not the problem, just call them.  They're good people, they'll help you out

[daddog]

OOps.. Should have hit refresh before I replied. Was afk for a bit.

[Fulmar]

When I use to do the two week thing, I wouldn't enter in any correct details about my account until I started paying for the subscription.

[bcadoo]

Come on...its not that difficult.