Help with express card PLZ!!!

[Hoarach]

Alright so I bought the creative sound blaster x-fi express card slot sound card.  I am having trouble with it though.  I put it in my express card slot yet when it clicks it doesnt power up.  I have to physically push it in more for it to power up but I have to hold it there for it to stay powered.

Any ideas why this may be the case?

Is this because the card isnt right?  I mean it clicks and stays but it isnt far enough for it to stay powered.

[wrag]

do you have screws to hold the card in after it's set?

Some systems use a clip type system?

After you set the card and SECURE it with a screw or clamp it should stay put?????

[BaldEagl]

Do you have another slot you can try it in?

[Hoarach]

Wrag Im not sure what you mean by screws and clips.

Im also not sure exactly what you mean by how to secure it.....

I have a PCI card slot and PCI express card slot.

They did include a clip that extend the card from /34 to /52 or whatever the 2 sizes are.  It doesnt make a difference in helping it stay in.

[Fulmar]

I have a PCI card slot and PCI express card slot.

You have a PCMCIA slot.  PCI and PCI Express are for desktop computer motherboards.

[Hoarach]

The bottom one is pcmcia.

The top one is express card.

[Fulmar]

The bottom one is pcmcia.

The top one is express card.

Correct.  Alas, I cannot offer any help in your situation.

[Hoarach]

Correct.  Alas, I cannot offer any help in your situation.

Guess Im being too hopeful....

[eagl]

Without being there to see if you're somehow "doing it wrong", I'd say you have either a defective card or a defective slot.  Push in the slot cover and shine a light in there to see if any pins are bent over...  If not, then maybe see if another card works any better.  If a replacement card does the same thing then you might have a defective or broken slot or card retention mechanism.

[Hoarach]

Without being there to see if you're somehow "doing it wrong", I'd say you have either a defective card or a defective slot.  Push in the slot cover and shine a light in there to see if any pins are bent over...  If not, then maybe see if another card works any better.  If a replacement card does the same thing then you might have a defective or broken slot or card retention mechanism.

If kinda afraid thats not the case as I cant afford to send this laptop back to the company.  Being without a computer in my dorm at college for 4 weeks is not something I can afford to test.

[OOZ662]

He meant to return the card for a new one, not the laptop. All you can do with the laptop is inspect what the internals look like by pushing it open and having a look, like he said. If some pins are bent, you can try using some sort of tool to gently ease them back.

[Hoarach]

The problem is that I did try the card in a friend's laptop and it works fine.  Dont have to push it any farther or what not.

I have been contacting the manufacturer and the person that I have been in contact with sent me an email earlier today saying they will speak to the supervisor and get back to me to see if there is a possible defect in the slot.

[DustyR]

Sounds like a polite way of being placed on 'HHHHHHHOOOOOOOOOOOLLLLLLLLLLL LLLLDDDDDDDDDDDD.'  Typical off shore support.   

[Hoarach]

Well waited 2 days for a response and finally got it.  They want me to ship it back to them for to inspect and fix.