Error message

[smokey23]

Im Setting up a friend to run the game however when he clicks on the icon to start the game he gets a "Aces high.exe has experienced an error signature and needs to close -
 
AppName:aceshigh.exeappvr:0.0.0.0modname:unknown modver:0.0.0.0 offset00000000"

he is running a core 2 duo intel processor. 3 gigs of ram, this rig well exceeds the minimums to run the game. I just dont know if he is haveing a antivirus or firewall problem or its somethin else. Its a hard thing to diagnose he's on the west coast im in the center of the US. any suggestions will be greatly appreciated.

[Skuzzy]

Have him run DXDIAG and check to see if he has the native sound and vide card drivers loaded.  If he does, then we need to see the DXDIAG output to be able to take a better guess.

[smokey23]

Thanks for the assist skuzzy it was simply a matter of getting him to download directX9 and updateing the video drivers on his machine it cured the problem. I blame myself for that i guess i was lookin for somethin more serious than just updateing drivers...lol