Author Topic: Internet dieing  (Read 526 times)

Offline 1701E

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Internet dieing
« on: January 18, 2011, 11:32:13 PM »
Hopefully someone can see an issue or think of something I haven't.  My internet, HTC DSL, dies randomly during the day,  We have gotten a new Modem and put it on a UPS Battery backup and it still happens every few hours.

A normal Tracert to Google looks like:

C:\Users\Xcelsior>tracert www.google.com

Tracing route to www.l.google.com [72.14.204.103]
over a maximum of 30 hops:

  1    <1 ms     3 ms     1 ms  192.168.1.1
  2    43 ms    43 ms    43 ms  ip-216-163-109-1.htcnet.org [216.163.109.1]
  3    70 ms    66 ms    65 ms  12.90.182.93
  4    87 ms    90 ms    90 ms  tbr1.wswdc.ip.att.net [12.122.113.34]
  5    71 ms    90 ms   143 ms  gar8.wswdc.ip.att.net [12.122.113.17]
  6    81 ms    75 ms    74 ms  wswdc02jt.ip.att.net [12.122.88.173]
  7    78 ms    80 ms    70 ms  xe-6-1-0.edge1.Washington4.level3.net [4.68.62.29]
  8    75 ms    82 ms    87 ms  vlan52.ebr2.Washington12.Leve l3.net [4.69.146.222]
  9    78 ms    71 ms    73 ms  ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221]
 10    73 ms    79 ms    68 ms  ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]
 11    78 ms    65 ms    83 ms  ae-13-60.car3.Washington1.Level3.net [4.69.149.5]
 12   139 ms    73 ms    64 ms  GOOGLE-INC.car3.Washington1.Level3.net [4.79.168.6]
 13    65 ms    73 ms    64 ms  216.239.48.108
 14    65 ms    67 ms    92 ms  66.249.94.46
 15    67 ms    72 ms    77 ms  iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.


When it dies all I get is:

C:\Users\Xcelsior>tracert www.google.com
Unable to resolve target system name www.google.com.



Is it because of level3? (Think that's the one I heard is bad around here)
I just downloaded the Free Pingplotter I can run when it dies again in case that shows anymore information.

 :salute
ID: Xcelsior
R.I.P. Fallen Friends & Family

"The only ones who should kill are those prepared to be killed"

Offline Skuzzy

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Re: Internet dieing
« Reply #1 on: January 19, 2011, 09:02:58 AM »
Unable to resolve a name to an IP address is due to the name server (DNS) you are using not being able to answer the question.  It could be due to a failure of the local DNS being able to contact Google's DNS server for resolution.

Yes, Level3 could be the culprit (and it would not surprise me at all).
Roy "Skuzzy" Neese
support@hitechcreations.com