I have found that this issue is a lost cause here. My ID (as seen in this post) is also unavailable in AH.
What it amounts to is in this case, HTC simply doesn't give a damn. Sadly, it's about the ONLY issue where HTC is totally unwilling to accomadate their costomers; nothing's perfect I guess.
That said, I will continually pester them about it until they "see the light". With another individual--yourself--helping, maybe we can cut the wait in half

J_A_B