I had a Saitek X45 HOTAS, that began giving me trouble after about a year or so, The coolie hat was intermittent and the trigger would stick on, emptying my ammo load in one go. I tried contacting Saitek for parts and or repair service with three emails, I never got a reply.
I started looking into CH and Thrustmaster products. I bought the TM Cougar for a couple of reasons. #1 I owned previous TM products, the F16FLCS for one and loved them. #2 I could see one in person before I bought it and yes the weight is impressive. #3 I found and bought a used set of TM rudder pedals for a few bucks on a whim prior to replacing the Saitek. So I was biased toward it from the start. The CH products were getting good reviews but so was the Cougar.
I've now used the cougar for about 4 years . The coolie hat began failing after about a year, no problem it was still under warranty and TM sent me new one at no charge. I could have had them replace the switch, but I am quite capable of doing it myself ( I repair audio equipment for a living).
The throttle friction control ( what holds the throttle in place when you take your hand off ) began failing after about 2 years, a minor annoyance. Then the coolie hat failed again, real cheap part to buy and TM got it to me pretty quick, although I had to send a money order to them first, something about them being in Canada. The X Y axis pots began getting a little buggy about a year ago and are slowly getting worse and guess what? The coolie hat failed again. Now the parts price quote from TM to replace all the parts was very reasonable, I think 20 or 25 bucks, but I'm lazy and haven't felt like repairing it yet. I just programed my views to the 8 way just below the coolie. Also I'm mulling over doing the hall device mod.
I had noticed that Slapshot had written a macro for the Cougar and when I had a chance to ask him how he liked the Cougar he said he switched to CH and never looked back.