Author Topic: Comcast/Sprint Customers  (Read 581 times)

Offline Skuzzy

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Comcast/Sprint Customers
« on: June 01, 2009, 12:57:36 AM »
Unfortunately, the switchover to new routers at AT&T (supposed to be more peering) did not help the lousy situation with Comcast and Sprint customers.

At this point, all we can do is start the search for a new ISP.  That will take a bit of time.  A few months, at least.
Roy "Skuzzy" Neese
support@hitechcreations.com

Offline Denholm

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Re: Comcast/Sprint Customers
« Reply #1 on: June 01, 2009, 09:40:02 AM »
Although I don't play. I haven't seen a company trying harder to adapt to its customer's needs. You are a great bunch of people! :aok
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Offline SRD

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Re: Comcast/Sprint Customers
« Reply #2 on: June 01, 2009, 10:19:02 AM »
Although I don't play. I haven't seen a company trying harder to adapt to its customer's needs. You are a great bunch of people! :aok


Agreed, your efforts are appreciated.  :rock

If it makes you feel any better it seems comcast may be working on their routing.

This used to be my route to the server:


Over the last few days I've been getting this:


« Last Edit: June 01, 2009, 10:22:59 AM by SRD »
III/JG2

Offline Hawk55

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Re: Comcast/Sprint Customers
« Reply #3 on: June 01, 2009, 11:16:59 AM »
What Denholm said!   :aok   <S> Skuz and the rest of the AH crew.
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Offline Skuzzy

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Re: Comcast/Sprint Customers
« Reply #4 on: June 01, 2009, 02:18:07 PM »
SRD, the problem is the return trip.

traceroute to 68.86.245.241 (68.86.245.241), 30 hops max, 40 byte packets
 1  206.16.60.46 (206.16.60.46)  0.354 ms  0.284 ms  0.233 ms
 2  mdf001c7613r0001-gig-12-2.dal1.attens.net (63.241.193.13)  0.264 ms  0.278 ms  0.249 ms
 3  gar26.dlstx.ip.att.net (12.122.254.193)  1.224 ms  1.075 ms  1.043 ms
 4  cr2.dlstx.ip.att.net (12.122.138.186)  1.897 ms  1.375 ms  1.357 ms
 5  ggr3.dlstx.ip.att.net (12.122.138.17)  1.192 ms  1.149 ms  1.136 ms
 6  cr2-pos-0-3-3-3.dallas.savvis.net (208.172.139.225)  1.555 ms  1.308 ms  1.401 ms
 7  cr2-tengig-0-7-0-0.losangeles.savvis.net (204.70.196.154)  34.348 ms  34.148 ms  34.188 ms
 8  er2-tengig-3-1.lay.savvis.net (204.70.198.10)  33.835 ms  33.781 ms  33.770 ms
 9  comcast-net.lay.savvis.net (208.172.41.162)  34.638 ms  34.448 ms  34.704 ms
10  pos-0-14-0-0-cr01.dallas.tx.ibone.comcast.net (68.86.85.142)  35.900 ms  35.769 ms  36.485 ms
11  te-7-2-ar01.dannythomas.tn.malt.comcast.net (68.86.91.206)  45.518 ms  45.504 ms  45.433 ms
12  te-8-1-ur03.jacksonnorth.ms.malt.comcast.net (68.86.240.134)  50.384 ms  50.426 ms  50.687 ms
13  te-9-3-ur02.jacksonnorth.ms.malt.comcast.net (68.86.241.53)  50.562 ms  50.387 ms  50.360 ms
14  te-8-1-ur01.jacksonnorth.ms.malt.comcast.net (68.86.241.9)  50.533 ms  50.423 ms  50.420 ms
15  pos-3-1-ur02.westmonroe.la.malt.comcast.net (68.86.241.34)  53.020 ms  53.021 ms  52.956 ms
16  te-9-1-ur01.monroe.la.malt.comcast.net (68.86.241.202)  53.214 ms *  53.249 ms

See how the packet leaves Dallas, then hits Los Angeles for 3 hops.
Then back to Dallas (hope #10).
Then to Tennessee (hop #11)
Then to Jackson, Mississippi for 3 hops (hop #12, 13, 14)
Then to West Monroe, Louisiana for a hop (15)
Then finally to Monroe, Louisiana.

Those hops in Los Angeles are the killers.  That hub is a very busy hub and is prone to dropping packets during prime time hours.  It impacts all Comcast customers.  Comcast and Savvis will admit it is a problem.  Yet, nothing is being done to correct it.  Savvis has said they have no intention of fixing it.

The only hope we had was for AT&T to get a peering arrangement with Comcast, but that did not happen.
Roy "Skuzzy" Neese
support@hitechcreations.com

Offline SRD

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Re: Comcast/Sprint Customers
« Reply #5 on: June 01, 2009, 06:23:26 PM »
SRD, the problem is the return trip.

Ah, I see.  Well atleast my trip to the server is better now.  I was going all over the place then through savvis in chicago.
III/JG2

Offline CRYPTIC

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Re: Comcast/Sprint Customers
« Reply #6 on: June 01, 2009, 07:53:56 PM »
good luck skuzzy. My only choice is comcast or they would have been gone long ago.I will never go back to dial up. I've been told for 3 years DLS is coming soon. funny part is it's right around the corner not even a quarter mile.
365th-FBG Hell Hawks XO
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Offline Wizer

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Re: Comcast/Sprint Customers
« Reply #7 on: June 04, 2009, 06:58:20 AM »
I am not a Comcast/Sprint Customer; My provider is Att.net.  However, I am forwarding my ping plotter for evaluation/comment.

Target Name: N/A
         IP: 206.16.60.38
  Date/Time: 6/4/2009 7:44:00 AM to 6/4/2009 7:51:15 AM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    30   0   0.0   0   2   0  home [192.168.1.254]
 2    30   0   0.0  20  24  21  99-13-44-2.lightspeed.bcvloh.sbcglobal.net [99.13.44.2]
 3    27  15  55.6  21  24  21  [75.25.216.72]
 4    28   2   7.1  21  24  22  [75.25.192.64]
 5    30   0   0.0  21  28  21  [75.25.192.2]
 6    30   0   0.0  20 215  34  bb1-g4-0.bcvloh.sbcglobal.net [151.164.241.134]
 7    30  30 100.0   0   0   0   [-]
 8    30   0   0.0  28  80  32  gar3.cgcil.ip.att.net [12.122.79.85]
 9    30   0   0.0  55  59  55  cr2.cgcil.ip.att.net [12.122.132.210]
10    30   0   0.0  55  58  55  cr2.sl9mo.ip.att.net [12.122.2.22]
11    30   0   0.0  55  57  55  cr1.sl9mo.ip.att.net [12.122.2.217]
12    30   0   0.0  55  56  55  cr2.dlstx.ip.att.net [12.122.3.221]
13    30   0   0.0  54 195  68  gar23.dlstx.ip.att.net [12.122.138.161]
14    30   0   0.0  55 253  68  12-122-254-154.attens.net [12.122.254.154]
15    30   0   0.0  55 158  59  mdf001c7613r0003-gig-12-1.dal1.attens.net [63.241.193.22]
16    30   0   0.0  55  56  55  [206.16.60.38]

Offline Denholm

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Re: Comcast/Sprint Customers
« Reply #8 on: June 04, 2009, 02:46:20 PM »
Call AT&T pointing them to this thread. See if a Tier 2 support guy will look at your ping-plot. Looks like hops 3 and 7 are your trouble-makers. I'm going to run a trace to 99.13.44.2 to see how the return trip looks from south Dallas, it might reveal something else.

EDIT: So much for that, I can't even reach you...

Target Name: 99-13-44-2.lightspeed.bcvloh.sbcglobal.net
         IP: 99.13.44.2
  Date/Time: 6/4/2009 2:47:21 PM to 6/4/2009 2:48:01 PM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    19   0   0.0   0   1   0  home [192.168.1.254]
 2    19   0   0.0  46  76  50  ppp-xx-xxx-xxx-xxx.dsl.rcsntx.swbell.net [xx.xxx.xxx.xxx]
 3    19   0   0.0  47  60  49  dist1-vlan120.rcsntx.sbcglobal.net [151.164.162.66]
 4    19   0   0.0  46  56  49  [151.164.93.188]
 5    19   0   0.0  77 358  98  [12.83.61.133]
 6    18  18 100.0   0   0   0   [-]
 7    18  18 100.0   0   0   0   [-]
 8    18  18 100.0   0   0   0   [-]
 9    18  18 100.0   0   0   0   [-]
10    18  18 100.0   0   0   0   [-]
11    18  18 100.0   0   0   0   [-]
12    18  18 100.0   0   0   0   [-]
13    18  18 100.0   0   0   0   [-]
14    18  18 100.0   0   0   0   [-]
15    18  18 100.0   0   0   0   [-]
16    18  18 100.0   0   0   0   [-]
17    18  18 100.0   0   0   0   [-]
18    18  18 100.0   0   0   0   [-]
19    18  18 100.0   0   0   0   [-]
20    18  18 100.0   0   0   0   [-]
21    18  18 100.0   0   0   0   [-]
22    18  18 100.0   0   0   0   [-]
23    18  18 100.0   0   0   0   [-]
24    18  18 100.0   0   0   0   [-]
25    18  18 100.0   0   0   0   [-]
26    18  18 100.0   0   0   0   [-]
27    18  18 100.0   0   0   0   [-]
28    18  18 100.0   0   0   0   [-]
29    18  18 100.0   0   0   0   [-]
30    18  18 100.0   0   0   0   [-]
31    18  18 100.0   0   0   0   [-]
32    18  18 100.0   0   0   0   [-]
33    18  18 100.0   0   0   0   [-]
34    18  18 100.0   0   0   0   [-]
35    18  18 100.0   0   0   0   [-]

Destination not reached in 35 hops
« Last Edit: June 04, 2009, 02:48:56 PM by Denholm »
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