Any Ideas?

[Lazerr]

Get error report message when trying to open Aces High, and the game never opens...

System Information
------------------
Time of this report: 8/2/2009, 23:51:38
       Machine name: YOUR-XHTR8HVC4P
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
           Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
       System Model: DM181A-ABA a305w
               BIOS: Version 3.21
          Processor: Intel(R) Celeron(R) CPU 2.70GHz
             Memory: 1526MB RAM
          Page File: 214MB used, 3212MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0a (4.09.0000.0901)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.0000.0901 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

[Lazerr]

Also.. I appears my game isnt install in "Program Files" like AH2.13 used to be.  It is now C:HiTech Creations...?

[texastc316]

That sounds like the beta. Atleast that's what beta DLd to.

[Delirium]

From what I remember, they changed the default installation to something other than C:\programfiles to save the headaches. I believe this continued for any new installs of AH.

The only time I know AH won't even boot up is when a sound card is not installed.

I don't see your video card listed on the Dxdiag, are you sure it is at least a 64meg card?

[Denholm]

It's no longer installed into Program Files for a reason. The reason is that Vista likes to move files within the Program Files folder around. This is all part of Vista's, "Security" features. To avoid moving game files around you have to install the game into a folder outside, "Program Files."

Could we please have more information from the DxDiag? We need the first 1/3rd of the report all the way down to the sound input/capture devices. If you could also write out the error message Skuzzy might be able to decipher what is going on when the error appears.

[Lazerr]

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce FX 5500
     Manufacturer: NVIDIA
        Chip type: GeForce FX 5500
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0326&SUBSYS_00000000&REV_A1
   Display Memory: 256.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0010.9371 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 10/22/2006 13:22:00, 4527488 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 10/22/2006 13:22:00, 3994624 bytes
Device Identifier: {D7B71E3E-4066-11CF-2B47-0A2000C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0326
        SubSys ID: 0x00000000
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
 Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFilteri ng
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFilteri ng
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFilteri ng
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFilteri ng
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek AC97 Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_3189109F&REV_02
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5260 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/1/2003 02:05:36, 756444 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

[Lazerr]

-------------
Sound Devices
-------------
            Description: Realtek AC97 Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_3189109F&REV_02
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5260 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/1/2003 02:05:36, 756444 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek AC97 Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: ALCXWDM.SYS
         Driver Version: 5.10.0000.5260 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/1/2003 02:05:36, 756444 bytes
              Cap Flags: 0x0
           Format Flags: 0x0

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

[Lazerr]

These look like the important codes from the error report...

Offset :00054fb7

Execption Info : Code :  0xc0000005

[Denholm]

Problem #1:

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce FX 5500

Problem #2:

-------------
Sound Devices
-------------
            Description: Realtek AC97 Audio

The NVIDIA FX series just plain stinks. It probably won't run the game well. Next up you have onboard audio which eats up processor cycles in order to play sounds. You would do much better to get yourself an independent sound card which will free up the processor some more.

[Lazerr]

This is whats causing the game to simply not even attempt to run?

[Skuzzy]

It should run.  We have FX5200 users running the game.  Could be driver related though.  Has 2.14 ever worked on this computer?

[Lazerr]

Nope skuzzy, I ran 2.13 and had this issue when trying the beta aswell.  I didnt have time to test or mess around with settings though, was hoping it would work itself out with the final release.

[Denholm]

Do the drivers for that video card also install the NVIDIA Control Panel? If so, try removing or updating the entry for Aces High.

[Skuzzy]

Again, there are many players using the FX5x00 cards and are working.  I can only guess it is driver related.  Why would thier computers be working and not yours?  I can email you config files I know will work with the FX 5x00 video cards.  Just drop me a line.

One thing to note.  You must make sure there are no advanced settings being forced on in the NVidia control panel for that card.

[Lazerr]

PM sent