Boilerdown is correct - I chatted with them at length and if I talk to Samsung and they tell me this one is defective, then I can call back and "we'd talk". Otherwise .... it's mine.
And as much as I love NewEgg, I just couldn't justify buying another monitor that I can't see first from them (to myself, let alone anyone else ... ) - so I ordered the BenQ to replace it from Buy.com.
BTW - if you ever do need to deal with Newegg on a customer service issue, I'd suggest using email versus chat. I went into it expecting that there was nothing they'd do for me - and still ended the conversation frustrated. Still, I've been buying stuff from them for over 6 years, and this is the first time they've ever let me down.
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