Very rarely do I ever have a problem with stuff, but every so often that "one in a...,." bites you. RMA process with Intel was smooth as silk but might have been a problem if they had required a proof of purchase on the almost 3 yr old chip. I have a 7900GT I need to go document, I'm registered but they don't show any product at all under account. They will gladly exchange with proof of purchase....so of to Fry's I got to see if they can pull it up for me....