Anyone use USAA?

[Babalonian]

I met my new nephews that were born while I was in Korea Sunday. They were awesome little guys(they got my looks ) but I got nervous holding them I was afraid I was gunna hurt them. Im still alittle immature to be raising kids, my girlfriend would probably say Im too immature to be a boyfriend but aye she loves it

Don't grow up too fast Junky.   

[DREDger]

I've been with them for 24 years, great on all accounts.  Then again I've never had to collect either.

For auto insurance they I found the beat the pants off any competetor price wise.
For credit card the rates are low.

For home insurance though, I found State Farm cheaper. 

[texasmom]

We've used them forever, so has my in-laws.  I've never had a bad experience with them.  Even their complicated tedious stuff was made easier by good customer service.

[texasmom]

Strange to see this!. lol I work for them.

That's good for you if they treat their employees as well as their customers.

[Maverick]

My granddaughter and step daughter co owned a car that was stolen then stripped practically to the frame. It took USAA way over 30 days to decide to total the car out and pay off. I'm having second thoughts about them myself due to their practice of dropping motorcycle coverage except in those states that require them to cover bikes as  a cost of doing business there. They never were competitive on motorcycle insurance in the 30+ years I have dealt with them.

[Stoney]

My granddaughter and step daughter co owned a car that was stolen then stripped practically to the frame. It took USAA way over 30 days to decide to total the car out and pay off. I'm having second thoughts about them myself due to their practice of dropping motorcycle coverage except in those states that require them to cover bikes as  a cost of doing business there. They never were competitive on motorcycle insurance in the 30+ years I have dealt with them.

Competitive motorcycle coverage really doesn't fit their business model.

[Yenny]

been with them for 3 years now. I like their services a lot -=)

[Chalenge]

Thirty-five year member. Once your with USAA any insurance agent that comes around trying to sell insurance will give up the minute he finds out your a member. Banking and investments and loans... why go anywhere else?

[eagl]

No problem with them for insurance but their rates aren't the absolute cheapest.  But the service is good in my experience.

Never used them for anything but a small home improvement loan, and that went ok.  Their rates aren't the absolute best but it was really easy to do over the phone.

Banking...  Very easy and convenient except for 2 things.  First, no physical bank locations means you will always need another local bank account to do stuff that requires a teller.  Second, USAA's savings account rates are absolutely horrible right now.  They were much better during the boom economy, but right now ING Direct, another "online" bank, has almost double the savings account interest rates.  USAA's own customer survey gives their savings accounts only 3 out of 5 stars because of the low interest rate.

Investing - Easy to do, very convenient, not quite as full-featured as maybe a schwab account would be, but USAA is very convenient.

Overall, the convenience and company quality for USAA is very good and I use them for banking, investing, and insurance.  Their insurance isn't the absolute cheapest but I have not ever had them try to cheat me or raise my rates to an unexpected level.

[CAP1]

I have been using it for years, Every once in a while I'll call other big ins providers and check there prices against USAA and they have never been cheaper USAA. Also I have not go a ticket of any kind scene 1984. I have been with them about 10 years now.

they tried scamming me when one of their insureds hit my dakota.(she hit my truck, then went down the road and broadsided a bmw) thankfully, geico told me exactly what they were gonna say...and what i should tell them.
 i could hear the silent sigh, as their rep must've thought "dammit". then they sent out a jerkwad of an adjuster.....whom i do believe i got fired. 

[kotrenin]

My wife and her family have been with USAA for many years starting in the 40's.  No business or person is perfect and in USAA's case they have always tried to correct any mistakes, problems or misunderstandings right away and without hassle. We have never had a problem that has made us want to change banks.
Case in point- Last month we refinanced our auto loan to free up some monthly cash.  The rep was supposed to call us the following day to let us know whether or not they received our signed fax.  He did not.  We called them and another rep hunted it down for us while we were on the phone then walked it through herself.  She called us back 2 hours later to let us know it was all taken care of.

 They have an automated phone system like everybody else these days but they make it easy the reach a live representative (which I almost always prefer.)  They also have a very good online banking service that is pretty easy to use and is very convenient.

Their prices are not bad and their costumer service is outstanding to make up for it.

[DREDger]

geico told me exactly what they were gonna say...and what i should tell them.

What did they say?  And what did you tell them?

[CAP1]

What did they say?  And what did you tell them?

 they tried to tell me that it was only one accident, and that her responsibility was only for 5 grand. this they said was for both cars involved....mine and the beemer.
 
 i only had to remind them that she hit my truck, bounced off, and drove on for another 200 feet or so, and then hit the beemer......thus it was two seperate accidents, and that they could/would cover all the damages on my truck.

 they did.

now, the estimater.......e was a real piece of work......

[xNOVAx]

I've got car/renters insurance and credit card services through them.. Nothing but good experiences with them..