Game crashes after sign-in

[PaceLaw2012]

Ever since today, after I enter my username/password and hit enter, the game processes for a second and then totally crashes.  I get a popup that says "aceshigh.exe" has stopped working.  I have to run the task manager to unfreeze my comp.  Patches are up-to-date.

Here's the DxDIAG info: lemme know if you need more.

ystem Information
------------------
Time of this report: 4/19/2010, 18:35:45
       Machine name: ZACHXPS
   Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: MXG071                         
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
          Processor: Intel(R) Core(TM)2 Duo CPU     T9300  @ 2.50GHz (2 CPUs), ~2.5GHz
             Memory: 3262MB RAM
          Page File: 1647MB used, 5069MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
     DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 8700M GT
     Manufacturer: NVIDIA
        Chip type: NVxx
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0409&SUBSYS_019C1028&REV_A1
   Display Memory: 1616 MB
 Dedicated Memory: 241 MB
    Shared Memory: 1375 MB
     Current Mode: 1920 x 1200 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: nvd3dum.dll,nvwgf2um.dll
   Driver Version: 7.15.0011.5661 (English)
      DDI Version: 10
   BGRA Supported: Yes
Driver Attributes: Final Retail
 Driver Date/Size: 11/6/2007 05:37:54, 4943872 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp:
Device Identifier: {D7B71E3E-4749-11CF-8565-972101C2CA35}
        Vendor ID: 0x10DE
        Device ID: 0x0409
        SubSys ID: 0x019C1028
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A

[PaceLaw2012]

EDIT: The offline mode works perfectly; only online play crashes upon sign-in

[Skuzzy]

Sounds like a firewall is preventing the game from connecting to the Internet.

[PaceLaw2012]

I turned off my windows firewall + symantec firewall.  Game still crashes after signing-in to online play.

The game had worked for previous 2 months prior to yesterday, and I have made 0 settings changes from when the game was working until now. 

The only thing of note that I remember is that, on the day the game stopped working, my password + account info was no longer saved.  I forgot my password, so I had a new one sent to me.  Only after this did the game start crashing. 

I hope this gets resolved; i'd hate to be paying for something I can't play.

[Skuzzy]

Try downloading and installing the current release over the top of the one installed.

Also, does your computer have Norton installed on it?  Actually, Norton or McAfee, possibly other A/V software, can corrupt the game installation.  If it is corruption, try renaming the "settings" folder in the game installation directory and see if that gets it working.

[PaceLaw2012]

Yes, I do have Norton; I meant to say Norton when I typed Symantec.  Every firewall I owned was turned off during my last try to restart the game. 

I'm downloading and re-installing the game now.  Will report back with results.

[Skuzzy]

I hate to tell you this, but Norton can get into a state where you cannot disable it.  The only remedy, at that tiem, is to remove the application from the computer.