In my experience, those who post complaints about another party in a public forum are not complaining to that person or group even when they address the post to that person or group. It's just window dressing, with the actual agenda being the public slamming of the party being complained about.
There are far far better venues for an actual honest complaint, and if he has been a player of the game for this long, he knows it.
Hell, you can actually call HTC and speak to them directly, unlike most companies these days (regardless of size).
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