As this is a civilian provided internet, all the people working there are civilians. It is unfortunate. I could have some fun if they were Soldiers.
On the 100% packet loss, that is not typical when the net is up and running like it should. I will get 10% maximum on the days it works. The real amazing thing is, when the net is working I will have a maximum ping of about 270 ms. It is incredible to me I can get such a low ping from here. I have to give the company props for that. All I want them to do is fix the reliability factor.