New Patch Log-In Glitch

[ROX]

Kept trying to get in today...same results as in original post.

[Erkel]

Oh WEEE!  Startup-glitchs...gotta love them...

Can't run in Win 98 compatibility mode anymore.  Game freezes right after I click to enter the arena.  Microsoft Error Report appears...something about aclayer.dll.  Funny, I have Error Reporting turned off.  LOVE that music stutter, so Techno.

But it runs in Win 2000 compatibility...for a while...then night sky with stars and NOTHING.  Lost 293 bomber perks...oh well, at least got to fly the B-29...for a while.

Only took me an hour and a half to get the game to work at all after I downloaded the update.  FORGET about playing without compatibility mode for my Windows XP.  Just get too dizzy watching the clipboard go round and round and round.

Maybe God's telling me that I have more productive things to do than play AHII

Oh...P.S.  The startup music...a waste of disk space.  Already excited to play when I startup, don't need the music to stimulate me.

[comet61]

Microsoft Error Report appears...something about aclayer.dll.

This is the error I am getting also in my Application reporting. Unfortunately, the game is pretty much unplayable for me now. Hopefully this will get figured out.

(Notice I omitted the sarcasm...really not needed do get a point acrossed)

[Pyro]

Sorry guys, I have nothing new to offer at this time.  We've been working with a number of players in troubleshooting the issue.  We don't yet know why some people are having this problem and the fact that we can't duplicate it on any of our systems here makes it more of a pain to troubleshoot.  Thanks for your patience, it is a high priority item for us and we're doing what we can to find the problem ASAP.

[ROX]

Sorry guys, I have nothing new to offer at this time.  We've been working with a number of players in troubleshooting the issue.  We don't yet know why some people are having this problem and the fact that we can't duplicate it on any of our systems here makes it more of a pain to troubleshoot.  Thanks for your patience, it is a high priority item for us and we're doing what we can to find the problem ASAP.

I will be more than happy to help on my end. 

You have my email and I will be happy to help as I am one of those it is affecting.

[comet61]

OK....this is weird.


Apparently my problem is fixed. I ended up totally deleting the Ace High files which included the new version. I then re-downloaded the game. I made sure that the aceshigh.exe was in the proper mode. I guess before it was in Windows ME mode. Not sure how that happened. I did in fact had to move that *.dll file back to the main folder also. Then I started the game up and no issues that I can see. No frozen screens, no sound loops and will also exit OK (before, only alt-f4 worked). I think maybe for some...the older files need to be "poofed" then get the download version. Not sure. Anyhoo...it's working OK online as well as offline.

[Pyro]

I have a possible temporary workaround to try if you're freezing up when you try to log in. 

1-  Go into your HiTech Creations\Aces High folder and find the aceshigh.exe file.

2-  Right click on the aceshigh file and select copy.

3-  Paste the copied file back into your Aces High folder.  You will now have another file called "Copy of aceshigh.exe"

4-  Run the copy and see if you can log in.

Don't remove or rename the original aceshigh.exe from your Aces High folder.   Let me know if this works or doesn't work for you.

[Pyro]

I did in fact had to move that *.dll file back to the main folder also.

Comet, I'm not following what you did there.  Can you elaborate on this?

[comet61]

I read from another thread today to check to see if the mss32.dll was in the main folder. I copied from the redist folder. The date stamp on the mss32.dll file was much, much older. I was instructed to copy and paste the newer version of the mss32.dll file to the main folder from the redist folder. Now...I did this after the new re-download but before I started up the game. So, I am not sure that was one of the problems. I do know that I didn't have it in ME mode before, how it switched to that I'm not sure. I turned off the compatibility option in the acehigh.exe file. All I know is that all of the problems I was having before are now gone after the new download.

[ROX]

Did as you instructed Pyro.

My results:

Click on the "Copy" and a window does pop, but is all white and freezes immediately.

CTL+ALT+DELETE shows Aces High "Not Responding".

I also experimented with changing the Windows compatibility to anything other than Windows 95 and each of those would freeze up even before I had a chance to click on an online arena.

I just tried a regular program open and the little "wooden" pop-up that asks do I want to give the new version access through my firewall and it lasted for maybe .3 seconds before it disapeared and the arena choices came on.  Call me crazy, but it seems whatever was done on the latest version did something to short-sheet the amount of time one had (presumably until they made the yes or no choice) to click a choice.  Now, for some reason, and on some peoples PC's--not everyone's, it only shows it for a fraction of a second--disapears--and then the online arena choice clipboard is there.  That might be a chunk of the problem right there.

Turning off my firewall completely did not solve the issue.

Again--I am disabled and have days open.  You guys have my email and I can send you my cell.  I'd be happy to help if it can solve the issue for those who have it.

[ghostu]

No luck so far, I uninstalled the program, reinstalled it. still freezes up and gives microsoft error message when trying to log into online arena. The mss32.dll file is the same size and date in the main folder and the redist folder.. so comet's magic bullet dosen't work for me. Guess I'll give AH another call tomorrow. I don't know where to check to see what windows mode it is in that Comet talks about... (I have xp operating system)

[oakranger]

No luck so far, I uninstalled the program, reinstalled it. still freezes up and gives microsoft error message when trying to log into online arena. The mss32.dll file is the same size and date in the main folder and the redist folder.. so comet's magic bullet dosen't work for me. Guess I'll give AH another call tomorrow. I don't know where to check to see what windows mode it is in that Comet talks about... (I have xp operating system)

I am doing the same and get the same results. 

[ghostu]

I was reading the release notes, and it says "Fixed an issue that occasionally caused a white screen crash on startup on certain machines." Wish they would un-fix it. Maybe then the game would work for me.

[rpm]

I was reading the release notes, and it says "Fixed an issue that occasionally caused a white screen crash on startup on certain machines." Wish they would un-fix it. Maybe then the game would work for me.

That sounds like a good place to investigate. 2 days and I still can't get the game to run. Now I'm starting to get withdrawals. Who knows, maybe after a few more days I can kick this habit cold turkey and see what life is like outside my computer room. 

[MORAY37]

Did as you instructed Pyro.

My results:

Click on the "Copy" and a window does pop, but is all white and freezes immediately.

CTL+ALT+DELETE shows Aces High "Not Responding".

This is exactly what I'm getting all the time now.  The game doesn't even load.  Worked just fine up until the new update.



I have checked the redist folder, as per Pyro.  My miles sound system dll folders are both 2.24.2011 (today) when the other files are all 1.26.2011.  This is after a complete uninstall and fresh download.

System Information
------------------
Time of this report: 2/24/2011, 01:30:50
       Machine name: HOME
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
           Language: English (Regional Setting: English)
System Manufacturer: VIA Technologies, Inc.
       System Model: VT8363
               BIOS: Award Modular BIOS v6.00PGN
             Memory: 1152MB RAM
          Page File: 269MB used, 2487MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
        Sound Tab 1: DirectSound test results: All tests were successful.
          Music Tab: DirectMusic test results: All tests were successful.
          Input Tab: No problems found.
        Network Tab: The registry information for the DirectPlay application 'European Air War' is missing or damaged.  You should reinstall that application. DirectPlay test results: The tests were cancelled before completing.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 7600 GS
     Manufacturer: NVIDIA
        Chip type: GeForce 7600 GS
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_02E1&SUBSYS_21C319F1&REV_A2
   Display Memory: 512.0 MB
     Current Mode: 1440 x 900 (32 bit) (75Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0012.6658 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 1/7/2011 22:27:00, 6397824 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 1/7/2011 22:27:00, 9888672 bytes
Device Identifier: {D7B71E3E-41A1-11CF-4360-CF0103C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x02E1
        SubSys ID: 0x21C319F1
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: All tests were successful.
 D3D7 Test Result: All tests were successful.
 D3D8 Test Result: All tests were successful.
 D3D9 Test Result: All tests were successful.

-------------
Sound Devices
-------------
            Description: Sound Blaster X-Fi Xtreme Audio
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_10121102&REV_00
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: P17xfi.sys
         Driver Version: 5.12.0001.0621 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/21/2007 17:06:26, 1174528 bytes
            Other Files:
        Driver Provider: CREATIVE
         HW Accel Level: Standard
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 65, 64
 Static/Strm HW 3D Bufs: 65, 64
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: All tests were successful.

---------------------
Sound Capture Devices
---------------------
            Description: Sound Blaster X-Fi Xtreme Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: P17xfi.sys
         Driver Version: 5.12.0001.0621 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/21/2007 17:06:26, 1174528 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Sound Blaster X-Fi Xtreme Audio, Software (Kernel Mode), Output, DLS, Internal
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Creative SoundFont Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: All tests were successful.

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Logitech Extreme 3D
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC215
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10B9, 0x5237
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 13:45:38, 59520 bytes
| Driver: usbd.sys, 2/28/2006 12:00:00, 4736 bytes

----------------

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: The tests were cancelled before completing.
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Standard Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM2
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 Serial Service Provider: COM4
DirectPlay8 TCP/IP Service Provider: {DC8F79BC-0DAF-45D3-B6C0-35FAC7DFD518} - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------
European Air War (DX7) - Registry: Error, ExeFile: eaw.exe (<File Missing>)