Reporting Dropped Packets

[FXDS99]

The FAQs say to report traceroutes with dropped packets to Hi Tech technicians and let them contact the providers.  How do I post the traceroute here?  I have captured an image of the traceroute from PingPlotter, but there seems to be no facility for posting an image here.  Apparently, 2 of the servers are dropping 20% of the packets each.  Thanks in advance.

[morfiend]

you need to host the image to a hosting site like photobucket etc.  then link the image inbetween the tags.



   

[The Fugitive]

Heres a "how to post pictures" post http://bbs.hitechcreations.com/smf/index.php/topic,327528.0.html

I use photobucket for my cartoons. It's free and easy to do.

[FXDS99]

Thank you both!

[morfiend]

YW

  It's the reason I never post pix myself! too much trouble and I'm too lazy!



   

[FXDS99]

Here is the trace route to the two servers with dropped packets.  Any help would be greatly appreciated!!!

[Skuzzy]

You are pinging the incorrect IP address.  That is the WEB server.  Use 206.16.60.38 for a game server address.

[FXDS99]

Skuzzy, thanks!  That appears to have been the problem.  There were no dropped packets from the traceroute of the game IP address during the time I logged it.




However, maybe I got the instructions from an old posting to the technical forum, but they instructed me to use "www.hitechcreations.com" for the traceroute.  That should probably be updated to keep others like me from wasting the time and attention of this forum.   



Thanks, again!
FXDS

[Chilli]

Hopefully I am not dogpiling here.  I just noticed drop packets for the destination address for the first time.  I have tried all 3 game servers and with different intervals or sampling and this seems to be about the average.  Note att.net and qwest are usually the worse offenders with packet loss in my traceroutes.

As could be expected, I have received a higher percentage of disconnects, but nowhere near what it used to be, no doubt that is due to the responses from the support team and advice on doing all that I can do on my end.

Mostly wanted HTC to see that Packet Loss reported at that address and reporting that most things are still on the plus side for me 

[Skuzzy]

Once packet loss starts happening, then all following data is suspect.  However, packet loss on the last hop means the packet loss is occurring on the return trip route back to your computer.  It is a limitation of the Ping Plot/traceroute utilities.  They can only show the path to the destination and not the return path.

The return path is a different path than the path data takes to the server.  The only way for you to know where the real packet loss is, is for me to run a trace back to you.

As the first hop where the packet loss is occurring is at a gateway from your ISP to another ISP, you need to let your ISP know about the issue.  Also note, this could be a simple matter of an over loaded router.  Yesterdays news has everyone hopping in the Internet beating it up and it has definitely taken its toll on the infrastructure.