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Author Topic: CH Products customer service  (Read 3525 times)

Offline bj229r

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Re: CH Products customer service
« Reply #45 on: January 12, 2013, 06:06:26 PM »
Quote from: thrila on January 12, 2013, 04:58:58 AM
I wouldn't write it off CH just yet, i think i have just been extremely unlucky with this stick, my previous CH stick was flawless.  I'll keep you updated when i get the replacemet.
I'm sure a new one will work fine for two years or better---this is principle...they refuse to sell me parts to fix my not-inexpensive stick, and they refuse to service it as well.
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Offline thrila

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Re: CH Products customer service
« Reply #46 on: January 13, 2013, 03:21:42 AM »
It is a massive shame that their policy and attitude has changed, i can see why you shall not be buying CH.  This is a niche market and i believe not in their interests to treat customers this way. A lot of people would rather buy cheaper sticks that can be replaced every couple of years, which is understable.  I think i went through 3 MS sidewinders in my younger day.
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Offline MrRiplEy[H]

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Re: CH Products customer service
« Reply #47 on: January 13, 2013, 04:28:26 AM »
Quote from: thrila on January 13, 2013, 03:21:42 AM
It is a massive shame that their policy and attitude has changed, i can see why you shall not be buying CH.  This is a niche market and i believe not in their interests to treat customers this way. A lot of people would rather buy cheaper sticks that can be replaced every couple of years, which is understable.  I think i went through 3 MS sidewinders in my younger day.

My Sidewinder just quit working yesterday :( I've had it for almost 1,5 decades and I thought it would never break.
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Offline nrshida

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Re: CH Products customer service
« Reply #48 on: January 13, 2013, 04:39:02 AM »
Quote from: MrRiplEy[H] on January 13, 2013, 04:28:26 AM
My Sidewinder just quit working yesterday :( I've had it for almost 1,5 decades and I thought it would never break.

Did it just stop responding?

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Offline MrRiplEy[H]

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Re: CH Products customer service
« Reply #49 on: January 13, 2013, 05:02:25 AM »
Quote from: nrshida on January 13, 2013, 04:39:02 AM
Did it just stop responding?



I was playing last night and roped someone in my P47D-40. I was a bit bored so I used extensive rudder while hammerheading to try to keep the ball leveled as long as possible. To my surprise the controls just stoped responding - at first I thought I got the 'dont move controls so rapidly' thingy but no - the stick just refused to work. I tried recalibrating, rebooting the computer and whatnot, the potentiometer of the twisty stick stoped working and the optical 'pots' of the sidewinder PP I just fail to read correctly. They show no readings in 80% of the area and jump to extremes in a few places.

I'm afraid that I have some cut cable or broken control board.
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Offline MrRiplEy[H]

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Re: CH Products customer service
« Reply #50 on: January 13, 2013, 08:10:43 AM »
Found the problem. The small board that houses the LEDs for the optoelectronics had a broken wire. Resoldered it, reassembled and voila full functionality again!  :banana:

I found a cool easter egg in the bottom of the joystick, looks like the makers took pride in their work:

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Offline nrshida

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Re: CH Products customer service
« Reply #51 on: January 13, 2013, 10:23:18 AM »
Which model is it MrRiplEy? I don't recognise the baseplate. Can you post a picture of the assembled joystick.

Congratulations on fixing it, I'm not surprised they signed it, both models of Sidewinder I have are fantastic pieces of design and engineering.

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Offline MrRiplEy[H]

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Re: CH Products customer service
« Reply #52 on: January 13, 2013, 12:51:50 PM »
Quote from: nrshida on January 13, 2013, 10:23:18 AM
Which model is it MrRiplEy? I don't recognise the baseplate. Can you post a picture of the assembled joystick.

Congratulations on fixing it, I'm not surprised they signed it, both models of Sidewinder I have are fantastic pieces of design and engineering.



It's a regular Precision Pro I

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Offline nrshida

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Re: CH Products customer service
« Reply #53 on: January 13, 2013, 01:48:38 PM »
Quote from: MrRiplEy[H] on January 13, 2013, 12:51:50 PM
It's a regular Precision Pro I

(Image removed from quote.)

Great! Keep it going  :banana:
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Offline Scotch

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Re: CH Products customer service
« Reply #54 on: January 13, 2013, 04:06:44 PM »
I used to have one of those!  :rock
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Offline bj229r

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Re: CH Products customer service
« Reply #55 on: January 14, 2013, 10:45:05 PM »
Quote from: bj229r on January 12, 2013, 06:06:26 PM
I'm sure a new one will work fine for two years or better---this is principle...they refuse to sell me parts to fix my not-inexpensive stick, and they refuse to service it as well.
update! CH is back on my Christmas list
Quote
Hi xxxx,

I spoke with my manager and I was able to get approval to set you a hat switch.  They are $5 each, and we can postal mail them.

 

Sincerely,

 

Jon Soucy

Inside Sales Representative

 

CH PRODUCTS

970 Park Center Drive

Vista, CA 92081

Ph#: 760-598-2518

Fax#: 760-598-2524

Email: jsoucy@chproducts.com

http://www.chproducts.com

From: xxxx [mailtoxxxxxx@aol.com]
Sent: Friday, January 11, 2013 10:31 PM
To: Jon Soucy
Subject: Re: repair

 

You're killin me.....I can't buy a hat switch?

 

Sent from my Verizon Wireless 4G LTE DROID



Jon Soucy <jsoucy@chproducts.com> wrote:

Hi xxxx,

I am sorry but we no longer repair our products unless they are under the 2 year warranty.  I am very sorry for any inconvenience this causes.

 

Sincerely,

 

Jon Soucy

Inside Sales Representative

 

CH PRODUCTS

970 Park Center Drive

Vista, CA 92081

Ph#: 760-598-2518

Fax#: 760-598-2524

Email: jsoucy@chproducts.com

http://www.chproducts.com

From:xxxxx [mailto:xxxxxx@aol.com]
Sent: Saturday, January 05, 2013 12:50 PM
To: Level Two
Subject: repair

 

Have an older Combatstick, 8-way Hat going. Do I need an rma first or something before I send it in?

 
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Offline SIK1

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Re: CH Products customer service
« Reply #56 on: January 14, 2013, 10:56:26 PM »
You might want to have them send you three or four hat switches.
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