Enough is Enough

[Cheyenn]

For the last five days I have been getting d/c from the serer LW. I have been d/c about 25 times.
some as many as 6 in a row and it is getting to the point where I am beginning to feel it is not
worth paying $15 a month for a game I can't enjoy to play because of the d/c. It started just after
the last up date and with HTC whatever they are doing with their servers. Please fix this problem!

[Skuzzy]

It is not us.

Here is a partial traceroute to your location, leaving out your personal IP address.

1  L300.DLLSTX-VFTTP-58.verizon-gni.net (71.244.19.1)  0.992 ms  1.597 ms  0.868 ms
 2  G0-5-0-5.DLLSTX-LCR-21.verizon-gni.net (130.81.58.28)  4.981 ms  2.988 ms  3.894 ms
 3  ae3-0.DFW9-BB-RTR1.verizon-gni.net (130.81.199.58)  2.474 ms  2.556 ms  2.528 ms
 4  0.so-7-0-0.XL3.LAX15.ALTER.NET (152.63.112.53)  31.974 ms  33.170 ms  33.159 ms
 5  POS6-0-0.GW3.LAX15.ALTER.NET (152.63.112.105)  31.500 ms  31.547 ms  31.594 ms
 6  internapGIGE-gw.customer.alter.net (157.130.236.110)  33.269 ms  33.326 ms  33.520 ms
 7  border1.te3-1-bbnet1.lax012.pnap.net (216.52.255.37)  33.206 ms  33.557 ms  33.450 ms
 8  acedc-5.border10.lax.pnap.net (63.251.209.206)  33.158 ms  33.231 ms *
 9  cust-uscolo-1.bs01.lsan.acedc.net (69.27.173.10)  33.463 ms  33.121 ms  33.478 ms
10  204.9.202.230.uscolo.com (204.9.202.230)  33.867 ms  33.787 ms  33.687 ms
11  199.36.28.34 (199.36.28.34)  33.442 ms  32.138 ms  32.117 ms
12  120.28.0.77 (120.28.0.77)  166.422 ms  166.213 ms  166.304 ms

Take note of hop #8.  There is packet loss occurring there.  That is in the PNAP (Public Network Access Point) in Los Angeles.  It is not uncommon for them to have problems, from time to time.

As I can only see the data going back to you, if you could post the trace from your location to 71.252.137.149, it would give us a complete picture.

I have already filed a bug report with the PNAP in Los Angeles, but we are not a direct customer, so it will not get priority attention.

[Cheyenn]

Skuzzy I sent you a PM about this. Thank You for the quick reply and info

[Lab Rat 3947]

Hi Skuzzy
I thought I'd add this, as it seems that I'm having the same loss and in the same place



LtngRydr

[Skuzzy]

While it is in Los Angeles, it is not at the PNAP, but in Level3's network.  Unfortunately, Level 3 is almost always going to suffer packet loss, more so than any other backbone provider due to them overselling their network, by a substantial margin.