Let's not take this thread in the same direction that most seem to go. A valid claim was made and verified. A terrain issue was found and is being addressed.
As far as "credibility" or "respect" goes, I'm of the opinion that everyone starts out even, until they prove otherwise by their actions. It takes time to repair damaged reputation, but over time it will happen if everyone is willing. The problem is that it seems not everyone is willing to try.
I personally see no issues with how this issue was brought up or handled, and see no reason to take this thread to a place it appears to be headed.