Were HTC to be just a tad bit more proactive, the suspensions would have a greater influence in what those who just don't care would have to say/text, I have seen several that open an acct leave before the end of the month after asking if it even does any good to file complaints!, and I feel that the number of 'LOST' accts from that situation makes it that much more an Irritant for the rest of us that would benefit from having 2-300 more logged on at most of the time, HTC would be better able to address many of the other things we see here.
1WILDCAT over/out