I'm not concerned that HTC bans people, I'm stunned someone can be clueless enough to get banned in the first place. I mean, really, how caustic do you have to be to get kicked out of a game? Some have fun trying to figure that out. What an abysmal waste of time and energy.
Changeup
If that is true, banning players is akin to banning revenue.
I closed an office in January when I took over the operations, that office served 90 customers. It lost 80k per year specifically because a few, and I mean exactly 8 members, abused the staff and resources to the point that it was a loosing venture. Board understood that by closing that facility I risked loosing 90 members. I lost 4 of the 8 caustic ones, the other 4 know for a fact that I don't care if they stay or go and they shouldn't waste my, or my staffs time, the majority of those in the area that office served never even went into the facility. 86 members stayed, renewed their membership, don't even notice the office is no longer there. 6 New members joined in March from that service area that didn't know or care that we used to have an office there. I moved the employee down to my main office, productivity is up more than ever, revenue is fine, expenses are slashed, 3 employees got a raise. Sometimes the caustic few that seem to represent the majority are just so much hot air and need to go.
