i have called to disconnect from timewarner cable, dsl, directv, verizon, and several others. they always asked me politely why I wanted to cancel and I explained to them why.
in the case of dsl my modem was too old and was paying for 20 for dsl and 25 for a landline. I asked them to give me a free modem, they refused. I told them I could pay less for internet cable and asked to cancel. they called me back 2 days later and offered me a free modem and lower price. I asked them to match internet cable. they refused. I said bye and dont call me again.
in the case of timewarner cable, they were updating equipment and my dvr wouldnt work for about a week while the updated their system. I asked for credit for that week. they refused and asked me to call their customer service. I tried for about 1 hour as the wait line was too long. finally asked to transfer me to their cancellation dept. the very nice lady answer right away. I explained the problem and said there was nothing she could do. since I was asked to pay for cable that I couldnt watch I asked to cancell. she complied.
I called dish network and they came over the next day and installed their satellite. timewarner called me 2 days later and offered me a pretty good deal. I said sorry you already had your chance.
2 years later when my contract was up with dishnetwork, I called and asked to be given the same deal as new customers. they said they couldnt. so I asked to cancelled, they said fine.
I called directv and they came over 2 days later and installed their equipment. then got a call from dishnetwork and asked me what they could do to retain me as a customer. I asked them to match directv price. they wouldnt, I said bye.
2 years later when my contract was up with directv I asked to be given the same price as new customers. they wouldnt. so I cancelled and went back to dishnetwork. directv called me back a few days later and offered me the same price as dishnetwork. I told them it was too late. I wasnt gonna stay home for another 2 days just to disconnect dish and get back directv with all new equipment.
I still have timewarner internet, everytime their "6 month only offer" expires and they up my price I threaten to cancel. they will always go back to 30 bucks a month for their almost top speed.
they thing is threaten to quit and call back several times and try to see if they will give you a better deal. if they dont they quit and go with whoever gives you the better equipment/speed for your money. and make sure you follow thru. I have quit timewarner cable twice when they have refused to lower their price and I always have gotten a call a day or two later giving me a better deal. I lose nothign by not having internet for a day or two given them a chance to call back with a "deal" they "didnt have before".
always give them an ultimatum and then wait for them to call you back. most will call you and give you a better deal once they lose you as a customer except for verizon.
semp
