Dale has been very much on top of the ball, making a remarkable experience for online gamers without demanding very high performance equipment. Part of that success, would be their commitment to have dialogue with their customers, the other part is how they take that dialogue and fine tune their product, and give customers further control over scaling performance hogging features. Even then, you can't be all things to all people. The happy medium usually seems to still be a very pleasing experience, with nothing else like it.
As far as economic costs for upgrades and subscriptions, there are few now days that have not felt the pinch of budgeting entertainment costs, to maintain other more important responsibilities. I could give a couple of good examples, but for anyone with healthcare responsibilities, entertainment budget could dwindle to nothing in an instant.
My prayers for all of those good friends and their families that I hope to continue this long journey with, hopefully into another decade of adrenaline and fun.