Author Topic: aceshigh9.exe dies when online under windows7  (Read 420 times)

Offline ccvi

  • Gold Member
  • *****
  • Posts: 2074
      • http://www.carl-eike-hofmeister.de/
aceshigh9.exe dies when online under windows7
« on: October 30, 2017, 04:54:52 PM »
Hi,

on vacation, running on a laptop. Last vacation some long time ago without problems (already with AH3, of course). Now upgraded to the latest revision it dies running under windows 7, but only online - offline works. Also, it works under 10, both offline and online.

The crash occurs right after entering the login credentials. Running under 10, that step is followed by the system information survey. Maybe when probing what's available, it expects something that isn't there as it expects it under 7?

  Problemereignisname:   APPCRASH
  Anwendungsname:   aceshigh9.exe
  Anwendungsversion:   0.0.0.0
  Anwendungszeitstempel:   59d67e7b
  Fehlermodulname:   aceshigh9.exe
  Fehlermodulversion:   0.0.0.0
  Fehlermodulzeitstempel:   59d67e7b
  Ausnahmecode:   c0000005
  Ausnahmeoffset:   0011e3b8
  Betriebsystemversion:   6.1.7601.2.1.0.256.48
  Gebietsschema-ID:   1031
  Zusatzinformation 1:   0a9e
  Zusatzinformation 2:   0a9e372d3b4ad19135b953a78882e 789
  Zusatzinformation 3:   0a9e
  Zusatzinformation 4:   0a9e372d3b4ad19135b953a78882e 789

ccvi

Offline Skuzzy

  • Support Member
  • Administrator
  • *****
  • Posts: 31462
      • HiTech Creations Home Page
Re: aceshigh9.exe dies when online under windows7
« Reply #1 on: October 31, 2017, 05:57:00 AM »
In the "temp" folder, located where you installed the game, should be a *.dmp file.  Please compress that, using ZIP, and then post it, as an attachment, in the bug report forum.

I suspect the crash has to do with the Intel video chip, which may be corrected with an updated video card driver, but I could be wrong.  The *.dmp file will tell us exactly where the crash occurred.
Roy "Skuzzy" Neese
support@hitechcreations.com