Billing Issue

[timeisnotlinear]

I know the lead in on the forum says I can email billing@hitechcreations.com, but I did a week ago and there has been no response.

The game login is stating that my account currently has a negative balance, but the card you have been charging for the last year has thousands on it. Not sure what the issue is. If someone would respond to my email, we can take it from there.

[The Fugitive]

They are pretty good at getting back to people, check your spam folder. Also, a quick phone call could straiten things out in a jiffy, and Hitech himself may answer the phone! 

[timeisnotlinear]

Nothing in spam. If I call, do I get an autographed photo of him on the phone? 

Honestly, I'm a fan of people getting paid for a service I like. So I'm happy to pay. Not sure what the issue is.

[Lusche]

The game login is stating that my account currently has a negative balance, but the card you have been charging for the last year has thousands on it.

I get that frequently these days. In my case it has something to do with some weird discrepancy between what steam thinks my billing date is, and what AH does.
It never has any consequences, though.

[fuzeman]

My response from Carrie in billing has been nothing short of fantastic and unfortunately for her, I email her regularly.
And nowadays a phone call can't cost that much and that would resolve the issue in less than 10 minutes, that's including 5 minutes for social chatting.

[puller]

My response from Carrie in billing has been nothing short of fantastic and unfortunately for her, I email her regularly.
And nowadays a phone call can't cost that much and that would resolve the issue in less than 10 minutes, that's including 5 minutes for social chatting.

This

HTC's customer service is top notch, always quick responses

[100Coogn]

This

HTC's customer service is top notch, always quick responses

That's a fact!   

Coogan

[Skuzzy]

We always respond to emails, but there are providers who will not accept email from us.  Nothing we can do about that.

There are two reasons you will not get a response.
1) We never got the email to begin with.  Our spam filter could eat it because it has things attached to it that should not be there (happens a lot with email containing HTML).
2) Your ISP is not accepting email from us.

You can check the following link for the ISP's we know who instantly reject email from us.
http://bbs.hitechcreations.com/smf/index.php/topic,246515.0.html

Please note, there could be others.

As to your immediate situation.  If you have not updated the card information for over 2 years, then I would be willing to bet the expiration date has come and gone and that is why it is getting rejected.

If emails are not getting through, then PM me your email address and I can check into that and/or call Carrie (817-431-8840).

[timeisnotlinear]

It's my own server/domain and I don't block incoming email. Card charged fine all the way up to last month. Exp date is in '21 and it's well used, so I've had it for a while. Sorry, don't have time to call during the day. I'm usually in meetings from start to finish. I'll PM you my email address so we can get it resolved.