Random Freeze/Restart

[branch37]

As the title says, I'm getting random freezes and restarts, mostly when gaming.  The only way to unfreeze is to manually shut down the PC, and then it takes 15 minutes or more to start back up.  At first I thought it was a heat issue, but the fans never rev up like it would if it were getting hot, and the temperature stays well within the limits. 

[branch37]

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System Information
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      Time of this report: 8/26/2018, 00:47:22
             Machine name: BRANCH-PC
               Machine Id: {163901DD-ECDA-4565-BD86-FEFF90D5DEAD}
         Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: English (Regional Setting: English)
      System Manufacturer: Alienware
             System Model: Aurora-R4
                     BIOS: A11 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz (8 CPUs), ~3.7GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16302MB RAM
                Page File: 5865MB used, 26820MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce GTX 770
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 770
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_103310DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 10158 MB
    Dedicated Memory: 2007 MB
       Shared Memory: 8151 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22 _NONE_P709
     Color Primaries: Red(0.646984,0.337414), Green(0.329602,0.616711), Blue(0.146984,0.056164), White Point(0.313000,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: S27D390
          Monitor Id: SAM0B67
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32B PP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_c33f464500991993\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_c33f464500991993\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_c33f464500991993\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_c33f464500991993\nvldumdx.dll
 Driver File Version: 24.21.0013.9882 (English)
      Driver Version: 24.21.13.9882

[Bizman]

You should send the DxDiag output at least down to and including sound devices. Also, there's no need to copy-paste it into your post. Just add the report as an attachment using the link below the typing screen.

It indeed behaves like an overheating issue! What software did you use to monitor the temperatures? And further, what instances did that program monitor? Although the CPU is the most common culprit, there's other hot spots inside your computer case. If they have a temperature measuring device, it can be used to slow the system down to prevent breakage caused by overheating. HW Monitor is one good tool to check the temperatures of most components.

One part that can cause all kind of issues but can't be monitored is the power supply. They usually also have an overheat protector.

Instead of listening to fans which can have ridiculously high threshold values simply take your case out from the slot it sits in, open it and inspect it for dust and debris in every finned cooler block. Take the video card out and check the cooler fins of it as well. Take the power supply out and check for dust. Opening the PSU is restricted to trained electricians at least here in Finland since there can be lethal surges stored even when unplugged from mains. Take that as a warning!

One last advise: When using compressed air for cleaning, don't let the fans spin wild and free! That will cause them to act as wind turbines feeding electricity backwards in the system. Unplugging the fans if possible is also recommendable just in case.

[mikeWe9a]

Taking a look at your event viewer and/or reliability history may show what software or hardware elements are involved as well.

Mike

[AAIK]

Dxdiag is not going to reveal an overheating problem. You need to recommend other software.

[Bizman]

Dxdiag is not going to reveal an overheating problem. You need to recommend other software.

Like HW Monitor. I forgot the link: https://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.28.exe?

[branch37]

I ran it for a little while yesterday with the case open and I didn’t have any problems. I didn’t see any excess dirt buildup, but the problems seem pretty random and I don’t want to run with the case open for very long.


Sent from my iPhone using Tapatalk

[guncrasher]

he's using dix11 known bug for over 2 years.


semp

[Bizman]

he's using dix11 known bug for over 2 years.


semp

Freezing, yes. It does that to me, too, for a second at a time at random intervals. Having to force restart to the level where you have to wait for 15 minutes or more until being able to restart is not a game related issue. Also, running the game flawlessly with the case open is not related to any Dx version. That sounds even more like a heat issue!

Branch37, download HW monitor and let it run in the background while playing. It shows both the min and max values as well as the current ones. Also, take your power supply out and try to look inside both for dust and swollen capacitors.CAUTION! There can be lethal currents inside! Blowing some canned air into it won't hurt. Also, if your PSU is in the bottom of your case, it's possible that there's a dust filter in the bottom. Check that. If your PSU air intake is in the bottom of the case, make sure that there's adequate airflow under the case. Many cases still used the 1/4" or lower pads despite moving the PSU from the top to the bottom. Put that on a thick carpet and you're going to have issues before you know it...