The likely reason you'd run another program before AH is to load drivers for CH products, Thrustmaster etc.
So the question is what controllers are you using?
Also, you can post hardware questions in the hardware forum, I don't usually look for them in the O'Club.
This.
Once you've figured out what brand the controllers are look in programs or the start menu for a corresponding program. CH's would be Control Manager, Thrustmaster is Target, I think. He could also be using a universal type program like joystick gremlin too.
The good news is if you just deleted a shortcut, the program or profile behind it will still be there.
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