Papaw can you post a screenshot of the problem you are having with the "Window" - I'm not sure what you are referring to; it may be simpler just to see it.
As far as logging in, you login with your account name, not your game name, it it should make no difference whether you are using VR or not.
Finally, game tech support/admin support may be very slow right now. Hitech is recovering from heart surgery so it might take some time to get things resolved. If you are anxious to get in, you might consider just creating a new account and picking a new handle.