You can just let this thread die. First off the OP was over 6 months ago. Either the OP worked it out or has long given up on it.
This reply is most likely a bot trying to get on to the boards. It shows that it is a first post....
Check if you're logged into the correct account on your laptop.
Also, verify if the game requires a separate subscription per device.
If your giving advise, you should know that you dont need a second subscription for a second device.
Try restarting the game or reinstalling it. If the issue persists, contact the game's support team.
Support TEAM? Odd wording, maybe just say "Call Hitech".