Lsass.exe System Process Unexpectedly Quits with a -1073741819 Status Code (Q306497)
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The information in this article applies to:
Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Professional
Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Server
Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Advanced Server
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SYMPTOMS
The Lsass.exe system process may unexpectedly quit with a -1073741819 status code. When this occurs, your computer may shut down and then restart.
CAUSE
This problem can be caused by an access violation that happens randomly because an uninitialized handle was passed by a downlevel layer.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/directory/overview.asp NOTE : In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name
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Aug-23-2001 23:05 123,664 Adsldp.dll
Aug-23-2001 23:05 130,832 Adsldpc.dll
Aug-23-2001 23:05 62,736 Adsmsext.dll
Aug-23-2001 23:05 355,088 Advapi32.dll
Aug-23-2001 23:05 135,440 Dnsapi.dll
Aug-23-2001 23:05 94,992 Dnsrslvr.dll
Aug-23-2001 23:05 525,072 Instlsa5.dll
Aug-23-2001 23:05 143,120 Kdcsvc.dll
Aug-7-2001 11:03 197,392 Kerberos.dll
Jun-26-2001 20:16 69,456 Ksecdd.sys
Aug-23-2001 22:26 507,152 Lsasrv.dll
Aug-23-2001 22:26 33,552 Lsass.exe
Aug-23-2001 23:00 107,280 Msv1_0.dll
Aug-23-2001 23:05 306,448 Netapi32.dll
Aug-23-2001 23:05 358,160 Netlogon.dll
Aug-23-2001 23:05 910,096 Ntdsa.dll
Aug-23-2001 23:05 386,320 Samsrv.dll
Aug-23-2001 23:05 128,784 Scecli.dll
Aug-23-2001 23:05 299,792 Scesrv.dll
Aug-23-2001 23:05 48,400 W32time.dll
Aug-8-2001 21:44 56,592 W32tm.exe
Aug-23-2001 23:05 125,200 Wldap32.dll
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
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I have this problem. The computer will shut itself down, restart, shut itself down - over and over and over.
At post I hit F8 for boot options and chose "Directory Services Repair Mode" (or similar) Although it says "safe mode" on all four corners of the desktop, the resolution is normal, and it appears that almost everything is loaded and workable, minus desktop settings and a few other things. I can surf and play AH and everything else normally...
I've decided to run it like this until the next Service Pack comes out, I think its SP-3.
Has anybody else experienced this in Win2k?
