The no returns is not a warranty issue as Thrustmaster stands behind their product. This is to avoid the occasion where someone places an order, we ship it in good faith and they refuse the order, for whatever strange reason a customer may, and we are stuck for the freight. Once that happens we have lost money on the deal. The only way the owner would order these was if I promised to sell them all and I made sure she kept the price almost to our cost. Our store is a member of the BBB and we certainly stand behind our products. All of our special orders (which the Cougar is) are NO RETURN products.
Hope this is clear...
Jeff