Not saying anything about Wulfie and Dingy, IMO 2 sillies ranting on the playground. But the idea of having someone to mute players who get out of line is good. Few care to hear players mouth off with vulgar and racial speach, but this also can apply to players arguing to the point where others get sick of hearing it. Other games have such a thing... a filter only goes so far. Example: you can't filter "dick" since it's a name.
But people entrusted with this power have to be well chosen, informed of what type of language to respond to, and required to fill out a report on all actions. If a player complains, HTC can check the report and, if the player is found to have been treated unfairly, the muter can be held responsible.
For those who understandably do not like this type of thing, that's tough. You'll find similar setups everywhere. The point is that the game is the property of the business offering it, and this business has the right to take steps to keep the game less than anrchy. It's understandable that players curse with the high emotion of this game, but it takes an effort to type a curse rather than say it, so players can be expected to use some restraint.
grizzly