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Author Topic: account suspended  (Read 181 times)

Offline Trip01

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account suspended
« on: November 03, 2002, 01:43:18 PM »
My AH account has been suspended. I assume this is because my credit card details have changed.

I got no email about it. I cant access my account on the web page to enter new credit card detail; it says the password is wrong despite allowing me access with the same password to view my account debits. There is nobody answering the phone.

Why dont they send an email when a credit card fails? What can I do to get the account reinstated?

Trip
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Offline BNM

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account suspended
« Reply #1 on: November 03, 2002, 02:12:16 PM »
Not a thing until Monday, then you can call them and give'm the new number. You'll be back on within an hour or so.
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Offline moose

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account suspended
« Reply #2 on: November 03, 2002, 03:14:07 PM »
when my cc# fails to go through i get an email saying so

they usually dont lock my account till a couple of days later

you sure you didnt miss an email?
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Offline lasse

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account suspended
« Reply #3 on: November 03, 2002, 03:29:53 PM »
When my CC expired I got a e-mail, I logged in and corrected the CC data and everything was fine :)

Lasse
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Offline Flossy

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Re: account suspended
« Reply #4 on: November 03, 2002, 04:35:18 PM »
Quote
Originally posted by Trip01
it says the password is wrong despite allowing me access with the same password to view my account debits.
Are you sure you are entering the password correctly, Trip?  If it is allowing you to view your account debits, it should allow you to change your CC details too.... the password is case sensitive.
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Offline Pongo

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account suspended
« Reply #5 on: November 03, 2002, 08:08:02 PM »
I was able to correct mine through the admin menu in the game.
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Offline rosco

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account suspended
« Reply #6 on: November 03, 2002, 08:36:58 PM »
If you sent them an email about it then you will get a response monday morning.  I had a similar problem where my CC expired and I didnt get a warning email either. I got a response monday morning with what the problem was and how to fix it.  They will fix you up, just nobody in the office on sunday, they take a much deserved day off.
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Offline SOB

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« Reply #7 on: November 03, 2002, 09:38:33 PM »
Same problem, my CC rejected twice for some reason.  No email, but Ronnie got me up and running quickly over the phone.  Call 'em Monday, play solitaire until then.  :)


SOB
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Offline Trip01

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Re: Re: account suspended
« Reply #8 on: November 04, 2002, 04:44:53 AM »
Quote
Originally posted by Flossy
Are you sure you are entering the password correctly, Trip?  If it is allowing you to view your account debits, it should allow you to change your CC details too.... the password is case sensitive.


I must be entering it correctly because it allows me access to some bits but not others. Besides which I'm copying & pasting from their email confirming my password.

I'm very surprised that there is nobody in the office on a Sunday. Obviously everyone needs a day off, but not to have somebody in the office on what is their busiest day is pretty strange.

Trip
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Offline Swoop

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account suspended
« Reply #9 on: November 04, 2002, 05:03:02 AM »
Trip,

HTC is not a large company, to provide telephone support for users at the weekend would be a daft idea since hardly any (except you it seems) would expect anyone to be there anyway.

However, somebody buying HT an answerphone for Christmas may possibly be a good idea.......



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Offline Flossy

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Re: Re: Re: account suspended
« Reply #10 on: November 04, 2002, 06:26:13 AM »
Quote
Originally posted by Trip01
Besides which I'm copying & pasting from their email confirming my password.
No idea then.  First thing you want to do though, once you are sorted out (hopefully soon!), is change the password to something more memorable!  I did that with both my accounts recently which made things much smoother at the Con, as I didn't have to remember some horrible six-figure numbers each time I wanted to change from one to the other.....  :)
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Offline moose

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« Reply #11 on: November 04, 2002, 06:38:55 AM »
Quote
Originally posted by Swoop

However, somebody buying HT an answerphone for Christmas may possibly be a good idea.......


hum, i always wondered about that

i called once at 3am EST when the arena went down because someone mentioned that on rare occasions someone is in the office at that hour. no one was, which was expected, but i dont remember getting an answering machine :)
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