So Hardcase, how does one sign up to play?
I just spent an hour trying to reactivate my WW2OL account, and/or get some help doing so. I've had a Playnet account since beta. In the sign-up steps, it won't accept the 12 digit subscription key on the CD. It kept reverting to the screen asking for the key. Trying to find a link to some kind of help on this was a real excercise in futility. I finally found a link to communicate with the Rats at their home page under Business suggestions. I suggested they make it easier for people like me to get help.
I had an account some time ago. I delete my subscription when a new release (v .65 I think) wouldn't recognize my joystick. After failing to get any tech support for two weeks, I gave up and closed my account. Kind of hard to play without a joystick wouldn't you agree?
I must say, I'm willing to give the game another shot, but all my experiences to date with these folks have not been all together satisfactory from a customer point of view. If you have any contacts with the Rats, please relay this to them. Ask them to think of all the other people out there who might have signed up, but ran into these roadblocks, and said to hell with it.
A simple link on each of the pages to e-mail for support shouldn't be to difficult to impliment. An easy method to reach out for help would go a long way in bringing in new customers.